Guest User
June 1, 2024
I generally don’t comment. The overall experience of your stay was average, but in the end, the boss’s attitude made me feel that the service was very poor. The boss was not there on the day of the stay, and the aunt at home was responsible for the pick-up service. She agreed to let me take a car to reimburse the fare and enter the house. I didn’t mention it at all. I’m old enough to understand, and the aunt was also very enthusiastic. I didn’t expect that the room was in the attic. The layout of the room was very unreasonable, but the linen was complete, so I convinced myself that it was not bad. There was no water in the room. When I called, my aunt answered the phone. She told me to come down and get it myself. I asked what the WiFi password was. She said it seemed to be 88886666 and I couldn’t remember it. Then she hung up the phone on me. I thought it was strange that I didn’t know the password for my home wifi. I tried and the password was wrong. I thought it would be difficult for him as he got older, so I forgot about it. I didn’t want any water and just ordered takeout by myself. The service is not in place, the toilet is not wiped clean, these are all acceptable, just treat it as taking care of the elderly. At least she has a good attitude. I went to Huangshan early the next morning. I left my suitcase in the room and said it would be left at the front desk for me. But when I came back from Huangshan the next day, she didn’t recognize me. I saw the female boss coming back and asked me where my luggage was. The female boss said she didn’t know. The second wave of guests had already stayed and the luggage was gone. After a while, a guy took the luggage down. The strangest thing to me is that the female boss was very weird throughout the whole process. She told me that the wifi password was on the wall and she didn’t want to read it. I’m already very tolerant, okay? You, the owner of a B&B, have worse service than the waiters and a bad attitude. If you don't know how to do business, don't do it. Not even calling to apologize. The waiters are very enthusiastic. Don't bother them. I wish you a prosperous business.
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