WINCLOUD Beihai,Huangshan Reviews

Response from Property: After reading your sharing, it's like the mountain breeze bringing warmth, and my heart is filled with joy. You have come from the mountains and walked through the Yungu Cableway to our store. We are willing to wash away your hiking fatigue with thoughtful design in exquisite decoration, comfortable warm towel racks and massagers in guest rooms, and a rich breakfast that combines Chinese and Western elements. Jason's fluent English escorts the journey, the practical guides in Cheng Lei's WeChat light up the journey, the craftsmanship of the bartender, the enthusiasm of the room service, and the proactive welcome of the doorman, all of which are our sincerity hidden in the details. The quiet time on the back of Mount Huangshan Mountain is more precious because of your recognition. All staff of Yunlu Beihai Hotel are grateful for this kind love and are willing to wait patiently for your appointment to go to the top of the mountain again. Wishing you beautiful mountains and rivers in the future, and all the best!

Response from Property: 承君佳評，如攬山巔晴光。北海踞黃山勝境，憑欄可眺峯巒疊翠，步出便尋雲海蹤跡，幸得您贊“位置優越”。現代裝潢襯山居雅韻，清舒居所伴好夢；三餐盈香，早膳晚饌皆入味，更有員工熱忱相待，有問必答暖人心扉，願這一程休憩，滿是愜意自在。“松風拂袖意悠悠”，感恩您的青睞，盼他日再邀君歸來，共賞黃山四時景，再享北海温情時光。

Response from Property: Reading what you have written about Beihai Hotel, it seems that you have followed your words to take a pleasant trip to Mount Huangshan again, full of joy. You said that the hotel decoration hides modern beauty, and it happens to be located next to the Yungu Cableway, just a few minutes' walk away from the journey. This convenience and elegance are the "first comfort" we want to create for you as you enter the mountains. However, Xiaocheng's thoughtful suggestion, from the hiking route to the sun watching place, is just to bring the good scenery of Mount Huangshan Mountain to your eyes more appropriately - after all, only knowing about the mountain can you know how to let you meet the most beautiful appearance of the mountain. The buffet that replenishes energy for hiking, the small but warm room, heated floor, spacious shower room, and the warm jacket that accompanies you to chase the sunrise are all our hidden intentions in the details. I only hope that this inch is comfortable and can relieve the fatigue of climbing, making every rest a sweetness of the journey. You once slept on the mountain and walked by the light here. If you read about Mount Huangshan again someday, I hope you will still come to the bank of the clouds. At that time, we still wanted to accompany you to see 'Dan Cliff with Stone Pillars, Han Lotus and Golden Hibiscus', and continue a warm story in the mountains.

Response from Property: When I read your words, I was looking at the clouds of Mount Huangshan Mountain outside the window and felt that your wonderful "walking from a hiking path to a luxury hotel" was more resonant than the surging clouds - the original surprise in the mountains was never deliberately created, but this unexpected and appropriate. You are willing to keep in mind the words' construction is not disturbed, the room is comfortable ', and you also understand that the materials are delivered through the hard work of the movers. This transparency and understanding move us more than any praise. There are always some details that need to be polished in new hotels, such as the "slightly smaller room, larger windows" you mentioned. We have quietly noted them down and will gradually adjust them in the future; Those young employees who are inexperienced but full of enthusiasm, you are willing to tolerate their 'learning', this kindness is the best encouragement for them. The ancients said that "there are bosom friends in the sea, and the distance is like a neighbor". They used to think that it was about friendship in the distance, but now they understand that guests like you who are willing to count experiences and understand difficulties are the most valuable bosom friends at the foot of Mount Huangshan Mountain. You said 'expensive but worth it', which is like a reassurance pill, letting us know that all the persistence in the mountains - from material transportation to service polishing - has not been in vain. In the future, Beihai Hotel will continue to grow with your advice: polish the details of the rooms more smoothly, so that young employees can mature faster, and always remember to preserve this "paradise" feeling in the mountains. I hope you can see our progress when you come back next time, and walk along the hiking trail again, smiling and saying, 'This experience is even better than last time.'.

Response from Property: Your praise falls on our hearts like the sunshine of Mount Huangshan Mountain. Being able to appreciate the elegance of the hotel, the comfort of the rooms, and the recognition of our excellent mountaintop location, this must be particularly precious. The professionalism and friendliness of the staff, as well as the delicious breakfast, have impressed you and made us realize that sincere dedication will eventually be seen. We prepare carefully at every step, whether it's the comfortable layout of software and hardware facilities in the room, the fresh dishes selected on the day of the buffet, or the one-stop butler service, we are committed to bringing you a great travel experience. As the ancients said, "The moon comes first when you are close to the water." We are lucky to have such a unique view of Mount Huangshan Mountain, so we will match it with comprehensive services, just to live up to every expectation of coming. You said you would recommend us, and this trust is the best encouragement. We cherish it properly. The mountain breeze conveys meaning, and the pine waves welcome guests. Beihai Hotel is always ready to provide you with a comfortable world. I look forward to your return.

Response from Property: Dear guest: Hello! Thank you very much for your five-star review and strong recommendation! Your recognition of the hotel's high-quality structure, superior geographical location, as well as the warm hospitality of its staff and friendly assistance to foreign guests, is the greatest driving force for us to continuously improve our service quality. We are always committed to creating a heartwarming travel experience for every guest (both domestic and international), and your affirmation has inspired us greatly. We look forward to your coming to Mount Huangshan Beihai Hotel again with your relatives and friends for a wonderful trip in the mountains!

Response from Property: Dear guest: Hello! Thank you for delivering the trust of Mount Huangshan Tour to us! Our constant goal is to make every guest leave with a smile, and your positive feedback has convinced us that all our efforts are worth it. We will continue to maintain this enthusiasm and look forward to your next visit!

Response from Property: 讀您的評價，便知您記下了北海賓館全新設施的妥帖，也提及了價格的考量。我們深知山頂運營不易，每一份全新配置，都盼能為您的黃山之旅添份舒適。雖有價格的斟酌，仍感謝您的認可。待您再臨，願我們的用心能與“黃山雲海闊”的景緻相融，讓您更享山間愜意。

Response from Property: Dear guest, hello! Our team is deeply encouraged by your five-star review. Thank you for your appreciation of our cleanliness, facilities, and service! We are delighted that the warmth of home is reflected in every detail: the spotless rooms and comprehensive amenities provide the foundation for a secure stay. The black and green teas and the refreshing citron fragrance in your room will soothe your travel fatigue. Thank you especially for your praise of our "Xinyu" (Miss Xinyu). Her attentive service and expert itinerary guides are what we strive for. We look forward to welcoming you again.

Response from Property: Dear guest, hello! Thank you for choosing and trusting the Beihai Hotel. We are honored to learn that our hotel was the most satisfying part of your Huangshan trip. Thank you especially for your special mention of our housekeeper, "Xinyu," who provided attentive and efficient service throughout your stay. The hotel, newly renovated in September of this year, boasts resort-style decor. Rooms are equipped with capsule coffee machines, leg massage chairs, and a library, hoping to add a touch of comfort and relaxation to your trip. Thank you for your appreciation of the Shanshang Hotel buffet. We will continue to strive to provide you with excellent value for money within our limited resources. We will use your recognition as a driving force for continuous improvement and look forward to seeing you again amidst the sea of ​​clouds and pine trees!

Response from Property: Upon reading your message, we were filled with deep regret. We understand your high expectations for Beihai Hotel, as you mentioned, "It was still under renovation last time, but it's finally open this time." However, we share your disappointment and shame at the embarrassing bathroom design experience you experienced. Regarding the bathroom partition design in the standard king-size room, your point about the lack of privacy and inability to block out sound and odors hits home on a crucial oversight in our service and design. We have been striving to balance light and practicality within the limited space at the summit, but we overlooked the crucial need for privacy. This was truly inconsiderate. We immediately reported this issue to our engineering and design departments and are fully committed to implementing a corrective plan to ensure that future guests will never experience this same frustration again. Furthermore, your meticulous observations and feedback on our service have only served to highlight our own shortcomings. We're comforted to learn that the enthusiastic service of the check-in staff, cleaning lady, and housekeeping lady alleviated your frustration. We also deeply understand that this is the expected service. The noodle chef's negligence and inattention reflect a failure in our staff management and service training. We will address this issue seriously, strengthen our service awareness, and ensure that every employee treats guests with a professional attitude. "Reflect on your shortcomings when you know them, and act with determination when you understand your direction." Your criticism and suggestions sober us up more than any praise. Once again, we offer our sincerest apologies. If you are willing to give us another chance to make amends, we will await your return with a revamped hotel.