KKS Hotel - Guo Sing

KKS Hotel - Guo Sing Reviews

KKS Hotel - Guo Sing

No.223 Guolian 5th Road, Hualien City, Hualien, Taiwan, ChinaView Hotel Details
KKS Hotel - Guo Sing
KKS Hotel - Guo SingKKS Hotel - Guo SingKKS Hotel - Guo Sing
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KKS Hotel - Guo Sing Guest Reviews

4.3/5
Very Good
61 review
Verified reviews
Location4.5
Amenities4.0
Service4.4
Cleanliness4.3
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All reviews(61)
Positive reviews(60)
Reviews with photos/video(13)
Clean and tidy(18)
Delicious breakfast(17)
Friendly owner(14)
Awesome stay(12)
Easy to get around(12)
Convenient parking(11)
Close to train station(10)
Convenient for shopping(5)
Negative reviews(1)
AnnKoo
Standard Twin Room
Stayed in Aug 2023
Couples
18 review
5.0/5
Outstanding
Posted on Oct 2, 2023
Nice stay after a day trip in Hualien. Friendly staff welcome us upon check in. We enjoyed the breakfast on the next block and continued our trip by train which is only a few minutes walk away.
Response from Property: Dear guests:Thank you for your affirmation of KKS Hotel and for taking time out of your busy schedule to share your visit experience with us.We are glad to know that you had a pleasant stay experience at our hotel. Your encouragement and praise are our motivation and goal to move forward with quality service.Wish you peace and happiness.Sincerely, the service team of KKS Hotel
Guest User
Standard Quadruple Room
Stayed in Oct 2023
Travel with friends
2 review
4.7/5
Amazing
Posted on Nov 14, 2023
Great Location! Closed to Train Station! Very nice buffet!
Response from Property: Dear distinguished guests:Thank you for your affirmation of KKS Hotel and for taking time out of your busy schedule to share your visit experience with us.We are glad to know that you had a pleasant stay experience at our hotel. Your encouragement and praise are our motivation and goal to move forward with quality service.We look forward to having the opportunity to serve you again in the future. Thank you.Sincerely, the service team of KKS Hotel
Guest User
Deluxe Family Room
Stayed in Nov 2023
Family
1 review
4.2/5
Very Good
Posted on Jan 1, 2024
Hotel parking space good
Response from Property: Dear guests:Thank you for your review of our hotel. We sincerely appreciate your feedback and sincerely apologize for your unsatisfactory stay.We look forward to having the opportunity to serve you again in the future and let you feel our progress and changes. Thank you for your valuable opinion!Sincerely, the service team of KKS Hotel
NOBUHIKO
Standard Twin Room
Stayed in Oct 2023
Couples
20 review
5.0/5
Outstanding
Posted on Jan 16, 2024
Very good.
Response from Property: Dear distinguished guest: Thank you for your affirmation of KKS Hotel and for taking time out of your busy schedule to share your visit experience with us. We are glad to know that you had a pleasant stay experience at our hotel. Your encouragement and praise are our motivation and goal to move forward with quality service. I look forward to having the opportunity to serve you again in the future . Thank you, the service team of KKS Hotel.
Xinyi
Standard Twin Room
Stayed in Nov 2023
Couples
2 review
4.0/5
Very Good
Posted on Feb 26, 2024
The hotel is quite clean overall! The bed is quite hard... but it doesn't disturb your sleep! Just sleep on a hard bed⋯ The disadvantage is that it is a bit far away from Dongdaemun Night Market... Overall OK
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Response from Property: 親愛的顧客:感謝您分享您在我們飯店的入住經驗,並提供這麼正面的回饋。提供優質的服務也是我們一直以來堅持的原則。關於床的硬度,我們理解每個人的感受可能不同,因此我們會持續關注並努力改善,以確保每位客人都能夠得到舒適的睡眠品質。同時,感謝您提到飯店距離花蓮車站的便利性,雖然離市中心較遠,但因臨近花蓮轉運站,前往各個景點都非常方便。再次感謝您的肯定和支持,我們期待有機會再次為您提供一個愉快的住宿體驗。期待您的再次光臨!國廣興大飯店服務團隊 敬上
Guest User
Standard Twin Room
Stayed in Apr 2024
Family
1 review
3.0/5
Posted on May 23, 2024
1. When we checked in, we were told that the room would be upgraded to the business building opposite, but the room inside had a strong musty smell that lingered for a long time. 2. The towels in the bathroom also smell like they have been there for a long time. I am sure the towels have not been changed and the room has not been tidied up on the day of check-in. 3.WIFI is intermittent 4. There is no plug next to the bed 5. Can only be regarded as barely passing
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,您好!感謝您抽空分享入住的寶貴經驗。我們非常重視您的反饋,也對於您入住期間遇到的不愉快體驗深感抱歉。首先,針對您提到房間內的霉味和毛巾問題,我們平時都會加強房間的除濕和通風,房務人員也每天更換備品,包括毛巾在內,確保每位客人入住時能享用到乾淨的新鮮用品。對於這些問題給您帶來的不便,我們深感抱歉。此外,我們已通知技術部門檢查和維護WIFI,以確保網絡的穩定性。我們也意識到床邊插頭的重要性,並正在評估和改善房間內插頭的安排。我們會持續努力提升服務品質,期望下次能為您帶來更好的入住體驗。再次感謝您的反饋,這些意見對我們非常重要。期待能有機會再次為您服務,祝您生活愉快!國廣興大飯店服務團隊 敬上
建德
Standard Double Room
Stayed in Sep 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 14, 2023
It is close to the train station and there are parking spaces for motorcycles. For out-of-town tourists who want to rent a motorcycle, they really don’t have to look for a parking space, and they don’t have to worry about any problems if the motorcycle is parked outside! The room cleaning service is also great!
Original TextTranslated by Google
Response from Property: 親愛的貴賓您好!真的非常感謝您的美好評論!我們都非常開心看到您對我們的飯店印象這麼好。我們一直都在努力提供最好的服務讓旅客有一個難忘的住宿體驗。您的讚賞是我們最大的鼓勵,也讓我們更有動力繼續改進。我們會繼續努力,期待您的再次光臨!國廣興大飯店服務團隊 敬上
Guest User
Deluxe Family Room
Stayed in Feb 2024
Family
6 review
4.0/5
Very Good
Posted on Mar 31, 2024
1. The location is good, very close to Hualien Railway Station, and the surrounding area is very convenient, but it is not possible to walk to Dongdamen Night Market 2. The elevator in Hall V may be carrying ingredients, so the smell is not very good. 3. The outdoor parking lot is very large, so you don’t have to worry about running out of space; there are about 20 underground parking spaces, first come, first served. 4. The breakfast is really not as good as the previous reviews. There are four or five types of breakfast and frankly it does not match my personal taste. 5. There is room for improvement in the restaurant environment in Building A. It has the mixed flavor of an old-fashioned restaurant. The floor is also dirty and sticky, and the bowls and plates are even black. It is recommended that the interior of the bowls and plates be updated. 6. There is only one socket available in front of the desk in the room, which is very inconvenient; modern people have many mobile devices such as mobile phones, tablets, laptops, etc., and there is no socket available when charging. 7. The last point is the most unsatisfactory. The Wifi connection signal and bandwidth in V Hall are too poor. The signal was disconnected many times and the connection speed was super slow. In the end, it was faster to share using my own 5G signal.
Original TextTranslated by Google
Response from Property: 親愛的尊貴賓客您好:感謝您給予我們詳盡的評論分享,對於未能完全達到您的期望,我們深感抱歉。我們會將您提出的每一條寶貴建議,傳達給國廣興管理層。從您指出的細節中發現不足,持續保持優良之處,並努力改進。我們一直致力於為旅客打造完美的入住體驗,相信在您下次光臨時,將會有全新的感受。期待未來再次為您提供服務,再次感謝您!國廣興大飯店服務團隊 敬上
Andyleung
Standard Double Room
Stayed in Aug 2023
Family
25 review
5.0/5
Outstanding
Posted on Sep 21, 2023
The Hualien train station and bus station are nearby. The transportation is very convenient. There are buses at the bus station to go wherever you need to go. The room is large enough and has various facilities. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Hello dear distinguished guests: Thank you for your affirmation of Guoguangxing Hotel and for taking time out of your busy schedule to share your visit experience with us. We are glad to know that you had a pleasant stay experience at our hotel. Your encouragement and praise are our motivation and goal to move forward with quality service. We look forward to having the opportunity to serve you again in the future. Thank you. Sincerely, the service team of Guoguangxing Hotel
Guest User
Standard Double Room
Stayed in Feb 2024
Other
2 review
3.7/5
Posted on Mar 20, 2024
The double room is too small and the bathroom space is also very small If I ask for an extra quilt, I can only provide a cool quilt. Although it is not given, the cool quilt cannot be used as a winter quilt! Fortunately it wasn't too cold that day
Original TextTranslated by Google
Response from Property: 親愛的貴賓您好 :感謝您對國廣興大飯店的肯定,並在百忙之中抽空與我們分享您的造訪經驗。有關此次入住未盡完善之處,也感謝您的包容與體諒。您所提到關到涼毯的問題,我們會再與相關部門討論是否需要更換其備品材質,並以修正與改善。您的寬容和理解是對我們工作的鼓舞和支持! 真誠期待您的再次光臨!國廣興大飯店服務團隊 敬上
Guest User
Standard Triple Room
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 13, 2024
This time I had a pop-up trip to Hualien during the Chinese New Year. I had no plans and arrived in Hualien early in the morning. After looking at several B&Bs, I chose Guoguangxing. There are a bit too many. Let me just mention a few. 1. Close to the station in the city 2. The price is cheap and includes breakfast (usually no breakfast is included) 3. The appearance of the hotel and the interior of the room are all very clean, bright, hygienic and tidy, and there is a parking lot. 3. The service staff are accessible and friendly. There are people in the lobby and elevators who can ask questions and will respond. 4. This is a good hotel that I will visit again next time I come to Hualien.
Original TextTranslated by Google
Response from Property: 親愛的貴賓您好:謝謝您選擇國廣興大飯店,成為您旅程中的一部分,也非常感謝您對我們的讚賞。我們一直以提供優質服務為榮,您的肯定是我們的動力源泉。我們會繼續以親切和細心的態度迎接您的光臨,讓您感受到家一般的溫暖和舒適。期待著未來再次與您相見,再次感謝您的支持。國廣興大飯店 敬上
Hinoki8309
Standard Quadruple Room
Stayed in Jul 2023
Family
2 review
5.0/5
Outstanding
Posted on Aug 17, 2023
The service attitude of the hotel is very good. The air-conditioning in the room is super cool and does not get hot or cold. The breakfast in the hotel is in line with public tastes. Although it is an old hotel, the service quality is not inferior to that of new hotels.
Original TextTranslated by Google
Response from Property: Hello dear distinguished guests: Thank you for choosing Guoguangxing Hotel as part of your wonderful journey. We also appreciate your praise and love for us. High-quality service is also the principle we have always adhered to. We are very happy that you had a pleasant experience during your stay. We look forward to having the opportunity to serve you again in the future. Thank you! Sincerely, the service team of Guoguangxing Hotel
Vero89
Standard Twin Room
Stayed in Jan 2024
Solo travelers
1 review
3.5/5
Posted on Feb 12, 2024
Definitely convenient due to its proximity to the Hualien bus and train station. The structure is ok but a little old fashioned. It would have been better with soundproof rooms.
Original TextTranslated by Google
Response from Property: Hello dear distinguished guests:Thank you for your affirmation of KKS Hotel and for taking time out of your busy schedule to share your visit experience with us.Thank you for your tolerance and consideration regarding the imperfections during this stay. We sincerely appreciate your comments and apologize for the inconvenience caused by poor soundproofing in the room.We attach great importance to your feedback and will humbly review and try our best to improve the shortcomings. We hope to have another opportunity to serve you.Sincerely, the service team of KKS Hotel
Guest User
Standard Quadruple Room
Stayed in Jul 2023
Family
3 review
5.0/5
Outstanding
Posted on Aug 5, 2023
Stayed again, the four-person room is not very big, but the space is comfortable, the environment is clean and tidy, the toilets are separated from wet and dry and relatively safe, the toilets are also heated without treatment, it is close to the downtown area, and shopping is convenient! There are parking lots in basements (few places) and open-air plazas (lots of places). You need to walk across one or two streets, but it's not far away. They all park on a first-come, first-served basis! What I like most is the breakfast. The buffet offers multiple choices, both Chinese and Western. There are different surprises every time I come. Everything is delicious and I feel full every time. Every employee in the hotel has been trained well. It's good, the service attitude is friendly, the check-in is very fast and the instructions are very clear, the price is also affordable, and the overall CP value is very high, so I have stayed here many times, and I sincerely recommend it.
Original TextTranslated by Google
Response from Property: Hello dear distinguished guest: Thank you very much for your visit again. For us, your appreciation is the best reward for our efforts and the motivation for our continuous progress. Thank you for enjoying the breakfast we provide. High-quality service is also the principle we have always adhered to. We will continue to repay your support with high-quality services and a considerate, careful and professional attitude, so that you can feel the warmth and pleasure of being at home in our hotels. Thank you again for your valuable feedback! We look forward to having the opportunity to serve you again in the future, thank you! Sincerely, the service team of Guoguangxing Hotel
Oufudong
Standard Quadruple Room
Stayed in Dec 2023
Family
3 review
4.7/5
Amazing
Posted on Jan 30, 2024
The parking spaces are diverse and spacious, the staff are friendly and the breakfast food tastes good. The room facilities are also very good, including a TOTO toilet. 👍
Original TextTranslated by Google
Response from Property: 親愛的貴賓您好 :感謝您選擇 國廣興大飯店作為您美好旅程的一部分,也感激您對我們的誇獎及厚愛,優質的服務也是我們一直以來堅持的原則。很開心您在住宿期間有愉快的體驗,期待未來能有機會再度為您服務 謝謝 ! 國廣興大飯店服務團隊 敬上