Luna Hut Resort HuaHin

After successfully booking online, the front desk of the hotel said that they could not find the order. After contacting Ctrip customer service, the customer service actively handled the problem, but the hotel front desk was not very cooperative and had poor English communication skills. They insisted that they could not check in because they could not find the order. In fact, there was a hotel confirmation letter on the mobile app. After Ctrip customer service contacted the person in charge of the hotel, they checked in. It took two hours in total. After checking in, the water heater was faulty and there was no hot water. I had to make do with a cold shower. The next morning at more than 8 o'clock, the whole house was out of power again. The hardware facilities and services of this hotel are not good. The room price is more than 300 yuan, and there are no slippers or hair dryers. Everyone should keep their eyes open and don't step on thunder. The work of Ctrip customer service deserves praise. When there is a problem, they actively coordinate and solve it. Unfortunately, this hotel is too bad.

Value for money and convenient...for pet friendly...friendly staff...not too far from shopping area..love it

The accommodation is very comfortable, the atmosphere is good, the location is good, the resort owner is kind, it is close to the sea. I will come back to use the service again next time.

Check in very late, but the staff still provide good service. The accommodation is comfortable, there is a swimming pool, and in the morning you can walk to the beach not far away.

The room is very clean, with thick quilts. It is very convenient to go out. The swimming pool is very large and the water is very clean. It feels a bit like a villa. Saturday and Sunday are more expensive. If you want to come, come on Monday.

How can I say it? If the service can be improved, I would still like to come again. The room is quiet, large, and I slept soundly. It is also close to Kwai Tsing Mountain and the beach. The front desk is also very friendly. Unfortunately, the service staff did not knock on the door at 10 o'clock in the morning and directly used the key to open the door and enter the room. I was startled. Then my order was delayed to check out at 14:00, but the waiter knocked on the door to urge me before 12 o'clock, which made me very unhappy. The planned nap was also ruined. If these service issues can be improved, I would still like to come again.