Kwanchanok Ville

Didn't get to stay at all. The accommodation didn't let customers stay. This is the worst accommodation I've ever encountered. There is no 24-hour reception department. If they're not ready to provide service, why would they post on the app for customers to book? I was traveling with a friend and arrived late, so I looked for a good price place to sleep for a bit and would continue my journey in the morning. However, when I got there, the security guard wouldn't let me check in, saying that I had to come in the morning because the clerk would come at 9 a.m. At that time, it was around 10:30 p.m. I asked for a contact number and the manager's number, but he said he didn't have one, didn't know them, and didn't look at the booking form or anything. My friend and I had to drive around looking for a new place to sleep. In the morning, I contacted them to ask for a refund. The manager said that he had to take action from Trip. So why do we have to wait? Since I've already paid, the hotel won't let customers stay. They have to refund the customers. This is the worst. I've booked at least 10 times. This is the first time that I booked and didn't get to sleep. Please let the hotel take responsibility.

I arrived in the middle of the night and couldn't find the order. I had to coordinate for more than an hour before I checked in. The room facilities were in a mess. It didn't even have the facilities that a guest house should have. The sound insulation was too poor. I was woken up by the crow of the chicken when I fell asleep. The elevator made a ding-dong sound. The sound kept going, and it was so busy in the early morning. Anyway, I lay down in the middle of the night and fell asleep. I hope Ctrip will take it seriously when making connections and rating stars.

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