Amari Hotels in Hua Hin

Disappointing Experience – outdated Information & Poor Maintenance I had an unhappy experience at this resort and frustrated by the beachside pool is already removed. 1. About Beachside Pool & Shuttle Service One of the main reasons I booked this resort was the beachside pool and restaurant, with a shuttle service to access them. It is published by many influencer and most of the video at YouTube. However, when the day we want to visit the beachside pool, hotel still arranged a shuttle to the beach, but upon arrival, we realized there was no pool. This caused a major inconvenience because without the pool, we had nowhere to stay comfortably, and calling a shuttle back was extremely difficult. We were stranded at the beach and had to rely on a nearby café to help us contact the hotel for pickup. This was a frustrating and stressful experience. And during standing at the beachside and shocked that there are no pool, we call back to the hotel by the help of cafe staff. We were told that the pool had been removed last year! There was absolutely no notice about this on the booking site or even on the hotel’s official website. 2. Severe Ant Infestation in the Room The room had a serious ant problem, with ants crawling on the walls. I reported this in the afternoon, and housekeeping came to clean, but by night, the ants came back. I requested a room change, but since my parents were in the neighboring room, they could only offer a room in a different building, which was inconvenient. As a result, I had to endure the issue for another night before changing rooms the next day. 3. I change to a new room facing the Main Street in the last day due to ant. However, another issue happened since that room is closest to the event hall. And during the Friday night I Stay, Dole is having an annual dinner here. My room can hear clearly the base from the speaker. It end about 2300 and finally my kid can fall to sleep. Overall, this was a disappointing stay. Their should be notice and announcement about the poolside bar had been removed. I trust this is one of the main attraction for many from watching Facebook or blogger. For the poor room maintenance made (ant issue) the experience is frustrating. It seems only happened on the several room (or only the room I stay?). There are numerous of ant climbing across the wall, the pic attached is not showing the actual disaster and i had taken video for record. However, the service and professional level of all the front desk staff is excellent. They try the best to help and solve my issue, with patient and kindness. Big thanks to them.