Apartamentos Spa Villa Pasiega

The appartment has a stunning view of the fields. It's very quiet and clean. The large king size bed is super comfortable. ensuite jacuzzi is wonderful. However it's completely isolated from the main hotel so we need to go outdoor for breakfast, restaurant and check out. It's a bit of huzzle because it rained heavily when we checked out. It's hard to manage all luggage, bin bag and umbrella at the same time. Although the appartment room rate is much higher than Hotel Spa Villa, we had less service and amenities. For example, housekeeping was not included so we need to throw our bin bag to the collection point outdoor by ourselves. Hence the Thermal pools are much smaller than Spa villa and was more crowed than a public pool especially during weekend when there were many families and kids. All kids liked to use the adult pools rather than their kid's pool! Not value for money. We requested pack breakfast at 7am on the check out day because we had early flight. One of the staff refused and said they had to follow the restaurant time table which are 8-11am. We asked another lady, Rachel, the next day and she was very kind and helpful, she communicated with the cafe and arranged pack breakfast with egg, coffee, water and fruits for us at 7am. Rachel is wonderful and the hotel need more staff like her who offered the best customer service.

We stayed in one bed apartment with view. The apartment was really good, beds and pillows were super comfortable, really good sleep and the view a plus. It was clean and had all we needed in the kitchen for a week. The spa for the apartments were not that well maintained, a strong smell of cloro and excessively warm ambience, many families complained of the same the one visit we made. Not for us, I was a bit disappointed by this. When I asked reception that it was too warm they could not care less, told me that the temperature of the room was written on the wall and that’s it. The cafeteria was good for a coffee or drinks but the food of the restaurant was not good. The menu for kids was not week cooked and oily and the burger was really badly cooked, thick dry meat without any flavor and wet potatoes. I left it in full. Not a restaurant for a 4 stars hotel. Heard another family complaining about something they order that was not in good shape. Only ate one out of the week we stayed there. I