Hotels in Alief, Houston

The hotel offers great amenities! Front desk and housekeeping staff were kind and courteous. The only draw back from our stay was the front desk manager, Ebonie. I was charged 3 times for the high speed internet but wasn’t given a choice to pick free or high speed because it automatically did it for me. I tried to explain this to her but every time I try to, she would interrupt and say she won’t take off the charges. I really didn’t mind $15 charge, but she could’ve better explained the WiFi situation rather than coming off rude. After I asked for a business card, she then removed two charges which was odd. Everything was great except this experience. I work at a Marriott property and have been to other properties but have not seen a manager act this way towards guest. She definitely needs management training. Other than that great property and staff.

I needed a place to crash late in the evening so I booked a room online. When I arrived it was clean and quiet. Customer service was excellent. I got a room right by my my cars parking spot. And when I walked into the suite it was absolutely great. Everything was perfect!

I have to say I had the worst experience ever. I always stay at a LaQuinta when traveling and I read reviews before booking and the reviews were satisfactory. First off the elevators were not working in which they did state on the app, but I informed them ahead of time if possible I needed a lower level room. Well when we checked in they gave a room on the 3rd floor so walking up several flights of stairs wasn’t in my plan. I asked if there was anything else available and they said no. I went ahead and kept the room thankfully my son was able to help me get up and down the stairs. The 3rd floor air in the hallway was not working so it was extremely hot so by the time I got to my room I was exhausted and saw a roach crawling over the outside door. We checked our room and didn’t see any but informed of the issue. First night was ok, the breakfast wasn’t the best. The second night the air in our room wasn’t cooling and we woke up in the middle of the night drenched in sweat so I called several times to the front desk and no answer so I had to walk downstairs and no one was at the counter at all. I attempted to write out a note to leave and eventually someone came and since they didn’t have another room like the one we booked they gave us separate rooms. One of the rooms my daughter saw 2 roaches crawling on the dresser and we had to call back down and have them find us another room. The attendant did and we were able to rest and try to enjoy the rest of our stay. The checkout was the worst I have ever experienced. The attendant was helping a young lady and I assume they didn’t have her info in the system, so about 5 people and myself were waiting in line to check out and she didn’t say not one word to any of us to even say she will be right with us. Then we were gathering all our bags from the room and was rushed out. I was so upset and really didn’t like my experience at this location at all.

Hotel booked in advance. When I arrived at the hotel, I learned that there was no reservation. Ctrip customer service sister is very nice. Very patient and considerate, thanking her for helping us make our stay smooth. The front desk staff at the hotel was lazy. I didn't see the hotel staff attentively helping

The location was very good and easy access to shopping mall. I can recommend this hotel because of the location. The only downside of it is the breakfast is not actually breakfast but sneak fast😊. You're better off buying your food and keep in your hotel room than paying for breakfast because it's just cup cake, coffee, tea and cornflakes with milk. You can easily get that in your room and save money. Aside that, the hotel is very good in my opinion and close to highway 6 🛣

verygood

To the hotel management: if your best reviews date back 6 years ago, it’s time for you to start paying attention to the current situation in your property. Yes, I agree with some of the reviews, Your hotel is a den for drug dealers and ************. You got **********s swimming at 2 am in the pool while drug dealers deal in the open parking lot!!! I was amazed. Pros: close to Hwy, Overninght staff is friendly ( Thanks Elizabeth), kitchenette in some rooms, large spacious rooms, Big mirror in bathroom and Adequate bathroom supplies. Of course, if you’re into drugs and ************, then this might be a loc for you. Cons: Drug dealings and ************, TV has one channel only, remote doesn’t work, not enough parking, toilet seat missing ( was told that they were busy and hadn’t got around to fix it), no restaurants close by and most of all the breakfast sucks!!! Really sucks!!! And it’s somewhat a congested seating area. The room Rate does not match the quality. I paid more for less. Like I said, I had mixed feelings. You decide.