Four Points by Sheraton Houston West

The check-in process was so fast and easy. I was greeted by Reba at the front desk who extremely helpful and accommodating.

Stayed at this hotel for a couple weeks, a long time in a hotel, however while staying here I had the pleasure to meet Shannon and Reba. Shannon always greeted me with a smile and warm welcome at the front desk, we had our daily chats and she was an absolute pleasure to get to know even just a little. Reba was VERY accommodating, when we requested a larger room as we have been living out of our suitcases for almost a year, she moved us to a much larger room which made our stay much more comfortable. aside from that Reba had only met me the day before so our rapport was very new but straight away once i explained our situation she was onto it and her ability to make things happen so quickly along with the help of a couple more of her colleagues who helped me move rooms was incredible! We will be back!!

Disappointed - overall cleanliness is slipping Ended up having to change rooms late in the 2nd day of my stay because the shower that had been reported that morning was still not repaired. Moved to the new room and got to work responding to day's email from not being in the office and didn't notice until late that the floor of the bathroom had not been mopped since at least the prior occupant's stay - as a guy, looking at an unclean black marble floor, you know what you're looking at. Needless to say, that's just poor and it was too late in the evening for me to change rooms again. I noticed after that that most of the surfaces (sink top, side tables, etc) had clearly not been wiped down in some time. Next morning I go to have breakfast and the only people there were me and the attendant who was intently watching Youtube videos by the bar (I couldn't help but hear them.) I almost sat in a sticky chair that someone had clearly spilled a drink in and onto the floor below. I left the chair to the side of the table to signal "hey - this is a mess." After breakfast, I walked up to the desk to share my concerns as I was leaving and noticed that the chair that I was pointing out was pushed back in and nothing had been cleaned up. This just signals to me a lack of supervision and focus on details. I didn't realize this hotel was part of the Marriott chain but it certainly isn't part of the standards I was taught by Marriott early in my career. Just disappointing - I actually like the hotel.

I stayed here for the Houston Rodeo. The staff was very friendly and accommodating. The room was lovely with Western decor. I enjoyed my stay!

Two weeks ago, we made a weekend reservation at this hotel, and our experience was absolutely wonderful! Rehab and the rest of the staff provided outstanding service, making us feel welcome and cared for. The hotel was peaceful and relaxing, and the cleanliness was impeccable. Everything about our stay exceeded our expectations. The only thing to keep in mind is that having a car is quite necessary to get around, as public transportation options in the area are limited. Other than that, it was a perfect stay!

Unprofessional general manager and the front desk manger Reba unhelpful service Bad smell in the hallways and the lobby looks old and the service was very poor No hot water at all the pool was closed too. The worst Marriott ever you can stay at stay away