The St. Regis Houston

The St. Regis Houston isn’t the newest or flashiest hotel in town. With its oak-paneled walls, equestrian artwork, and generous use of saddle leather, it feels old-school in a very Texas sort of way. If your priority is sleek, cutting-edge design and the latest in-room technology, this may not be the place for you. Where the hotel truly excels, however, is in its service. At many luxury properties, a handful of standout staff members elevate the experience. But at the St. Regis Houston, every employee embodies hospitality at its finest—whether it’s the bell staff, front desk associates, butlers, or restaurant servers, each interaction feels effortless yet thoughtful, never scripted or stuffy. As with many St. Regis properties in North America, the brand’s signature butler service is reserved for suite guests. However, unlike some sister hotels that shrunk the offering in the wake of Covid, these butlers provide the full range of services, from delivering complimentary coffee and tea on a silver tray to assisting with packing and unpacking, clothes pressing (two garments per day, gratis), and arranging transportation. Guests can also take advantage of the house car, which operates on a first-come, first-served basis in the late morning, afternoon, and evening. It offers complimentary round-trip service within a two-mile radius, covering destinations like The Galleria as well as numerous upscale restaurants, banks, and essential stops. Dining at the hotel is another strong point. Breakfast is available until 11 a.m. and arrived promptly via in-room dining, with both quality and presentation at the highest standard. 24-hour room service is available, and the hotel’s Remington lounge offers a dinner menu that, while not avant-garde, delivers solid and reasonably priced dishes for a luxury property. Don’t be fooled by the term “lounge”—the space is expansive and feels more like an elegant bistro than a typical hotel bar. Dessert, in particular, stands out as a real highlight and should not be missed. Before my stay, I read reviews mentioning wear and tear in the rooms. While I can’t speak for standard accommodations, my Astor Suite was well maintained, possibly reflecting the tendency for hotels to prioritize suite upkeep. While the rooms lean traditional in design, they've been gussied up with Illy espresso machines and late-model flat-screen TVs. Suites also have Bose surround-sound systems and jetted tubs, though I'm told the jacuzzi feature is currently down for maintenance. For those so inclined, a rooftop pool beckons, complete with a rock fountain and cabanas (on account of the light use, service is by QR code). There's also an adjacent spa, which operates by appointment only, and a small but well-maintained fitness center. Marble showers and lockers are available to poolgoers or those who would like to freshen up before their room is available. My only real notes are of the nit-picky variety: the phone in my suite's bedroom had scratchy

Stay away from this hotel. Stay away from this hotel. everything went from the moment I checked in. They asked if I will like to be offered tea, coffee or water. I asked for tea but they came with 25$ bill for the tea. They charge 350$ deposit per stay which is outrageous. The Coffe machine does not work. I called them 4 times to pls bring me another Coffe machine but they keep promising that they will. The cleaner had to go bring me boiled water for my coffee. The worst thing that happened was that they locked me out of my room. They were trying to charge another 350$ daily deposit without my awareness. I had already paid for my room before checking in. Why lock someone out of their room? I was in my pjs when this happened. No respect for me as a lady. I guess that’s how the treat black people at that hotel. 90% of the receptionist were rude. Everything in the hotel is old. Definitely not at Regis standard. I repeat STAY AWAY FROM THIS HOTEl.

One night luxury stay Was awesome the only complaint was I used the fast valet app and for some reason they didn’t get request but they were more than gracious about it. Lots of apology. I’d stay again

An Oversight or Just Poor Quality Had very high hopes for this hotel as we have been guests of St Regis across several locations. This was our first time to the Houston St Regis. Unfortunately we had several issues with the cleanliness of our room. From a dead roach on the floor to a prior occupants underwear left uncleaned in our hotel room (yes you read that correctly) to shampoo pumps not working to a light not functioning…. The deficits were unavoidable and saddening. In fairness, we did let the manager know about our issues and she was helpful in making sure the room was actually cleaned and offered us a partial credit - but my question remained how an alleged 4-5 star hotel could let such oversights occur and consider themselves a top hotel brand. Outside of this, our stay was average. The people were kind and the food was very good. It is unfortunate our visit was marred by the deficient state of our room. Hopefully these issues may be corrected - but I think this experience is worth sharing when considering where you stay (and spend your money) for your travels.