Houston Marriott North

The last we came here everything was clean but This time I saw a lot of human hair on the bed and the bathroom floor also a lot of human hair looks like they didn't clean it well.

Very good and nice hotel

My family stayed at Houston Marriott North a little over a week ago when our flight did not depart as planned. Guest Experience Expert Tanjanie and Manager Bryan turned what started as a negative experience into a memorable, excellent customer service moment. We needed the shuttle from IAH, and after walking what seemed like four miles (ha!), we arrived at the appropriate door to await the shuttle. We waited over 40 minutes. This was a very frustrating experience, and I called the hotel multiple times to confirm we were in the right place. Eventually, the shuttle did pick us up, and the driver was friendly. However, I was not happy with how our experience started, and when we checked in, Tanjanie inquired about how our night was going. I wasn't going to say anything. I was just going to be disappointed. But Tanjanie asked probing questions to find out what went wrong. I appreciated her being so inquisitive and trying to get more information so this would not happen again. I am a Bonvoy Platinum member, and I felt like Tanjanie and Bryan made me feel like I was important and that my opinion of their hotel mattered. Bryan covered dinner and drinks for my family that night. I was completely surprised. I have never experienced someone give so much to make something right. I am so grateful for both Tanjanie and Bryan giving excellent customer service. They each took ownership of the problem I experienced and turned what would have been a very negative review into a positive one. Thank you, both!

Sarai provided us with excellent customer service: warm smile, patient, and made us feel very welcomed. I was tired and y’all had room. The room was perfect: clean, great view, and comfy. Breakfast was fantastic and the customer service too.

Great stay. Thanks Maranda. Fitness center was good and the Maxine’s worked. Beds were comfy. Great stay overall. I will be back again for sure. Need 200 Cara tires to finish this review even though I am done . Still typing to get to 200 ok there now.

My review is about the best customer service I received from Rita Washington . Very polite , very nice , she was the best . She did everything she could to accommodate my mum and I ! Best customer service ever 5 stars host all around !!! Thanks Rita ! U r the best !

Maranda was absolutely amazing. The first person to greet me. As a guest experience expert I found my stay became much relaxing. I was given great advice and the overall stay was comfortable. Rooms spacious and clean. All staff , including the electricians working about the hotel. I had a very nice experience.