Sonesta Es Suites Houston - NASA Clear Lake

I booked a studio suite on July 27 for 2 nights, July 29 & 30 for my step son and his 2 kids. I booked thru my companies discount website. I received a confirmation receipt/voucher at the time I booked AND paid. My step son and his family show up the afternoon of the 29th and the hotel says they don't have the reservation and that they have no rooms. The lady tells me that we booked thru a 3rd party and that they can't/won't do anything to help us. When I called and told the lady at the hotel who I was and why I was calling she said yes I know please hold. Approximately 20 minutes later she picks up and sounded surprised that I was still holding, I guess she thought I would hang up and just let it go, HELL NO I'M NOT. Bottom line is that they refused to help or show any concern for a family with a 5 and 7 year old and simply told them to go find someplace else, at 6 pm on a Friday night. Luckily the 3rd party that my company uses found them a comparable hotel at what appears to be a higher quality hotel at the same price. Will never use or recommend SONESTA HOTELS ever.

CLOSED! Had reservations and showed up to find we had to scramble to find another hotel. No notice so we are done with Sonesta and stick to booking with Hilton. Called their main number and all they could do is book us at a regular rate far away. No discount for the inconvenience. Forget them.

The hotel was poorly kept and had popcorn Cellings The room stunk and bathroom was a doll house size Never coming back and we only stayed there 12 minutes and check out to stay at a good hotel The lobby was beautiful room was trash