Anonymous User
May 21, 2025
Very bad check-in experience, poor front desk service, and the shower in the room is still broken. Another annoying thing is the refund of the deposit. I checked into the hotel on April 22, and paid a deposit of 117.2 US dollars per room when I checked in, for a total of 4 rooms. (The front desk said the deposit was 50 US dollars at the time, and I don’t know why it was deducted more). It has been a month, and the deposit has not been refunded. I sent 3 emails to the hotel, and only got one reply: The name of the guest who checked in could not be found. After giving the other party the order number and other information, there was no reply at all.
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