Rodeway Inn & Suites Houston Near Medical Center

The office where you check in/out was nothing more than a walk up window. The horrible musty smell assaulted us as soon as we opened the door to our room. That smell permeated all our clothes and bags. It took a week to air out our bags!! Our room was on the 2nd floor. The facility has no elevator; therefore, we had to make multiple trips up/down stairs in order to get our belongings from car to room. Pack light if you intend staying here! The bathroom had only 2 bath towels which were haphazardly folded giving the impression they had been used. Since there was no phone in room to contact front office, I had to go down stairs to office to request wash cloths. The maid eventually made it to our room with the wash cloths. She acted put out that she had to make the extra trip! The coffee pot in kitchen was unusable--most of components were missing. They provided one styrofoam cup. The second morning we found a bug in the bed. My husband had bites on his chest. The bug was too big to be a bed bug--I checked for those as soon as we entered the room initially. The sheets were dingy, stained and had a couple holes in them. Needless to say, we will never stay there again!!!

******* is the worst!!!!

The moment we opened the door of the room, we saw multiple cockroaches running around inside the suite (both bedroom and sitting area). We immediately went back to the front desk to cancel. We also contacted ******* for a refund. ******* told us the clerk acknowledged the incident, but the manager of the hotel refused to give a refund.