The Chifley Houston, Tapestry Collection by Hilton

The hotel itself is very nice and centrally located—just a short walk to the Galleria and many other shopping destinations. The staff was friendly and helpful throughout our stay. However, I’m giving a 3-star rating due to a frustrating experience with their self-parking system. Parking is behind the hotel in a gated multi level garage. We had pre-paid for self-parking ($32 per day), but on two separate occasions, the exit gate failed to open. The only options were to call or text the number posted at the gate—or back up and return to the hotel for assistance. The first incident was inconvenient but manageable: after about five minutes, someone came out and manually opened the gate. The second time, however, occurred after we had checked out and were on our way to the airport. When the gate would not open, my husband called the number and while the person on the other end tried to help, and asked us to back up and come back to the gate twice, they were unable to open the gate, I texted the number posted for texting and got a response that I had to pay another $32. !! Despite repeated calls and texts, I ultimately had to reverse the car, park in a stall, walk back to the hotel, and request help in person. This delay significantly impacted our travel schedule and caused unnecessary stress. There is a large posted sign explaining what to do if the gate doesn’t open, which suggests this could be a recurring issue—not just an isolated incident. While the Hilton did apologize, it unfortunately doesn’t make up for the time lost and the inconvenience caused. If you are driving a car and use self parking -- be aware !!

Travelers beware! Hotel is a great location but it’s more trouble than it’s worth. Stayed at the Chifley Hotel in March and requested that parking be added to my bill at check-in. Evan, the front desk manager, assured me it would be handled. A month later, I received two separate bills from the parking company totaling over $200. Since then, I’ve contacted Chifley three times and Hilton customer service three times—via phone, chat, and their online form. Hilton attempted to connect me to the hotel, but I was placed on hold indefinitely with no return to the call. It’s clear no one wants to take accountability. I have screenshots showing that I requested parking be added. To make matters worse, someone from the hotel called me without leaving a voicemail. When I called back 20 minutes later, the front desk refused to give me the general manager’s name and said the manager was in a meeting. When I explained that someone from the hotel had just called me, the front desk agent claimed she didn’t know who it was and still refused to provide the general manager’s name. I believe this hotel is intentionally avoiding resolving billing issues to pass excessive charges from the parking company onto guests. I strongly encourage others dealing with the same situation to escalate their complaint to the Better Business Bureau. The location may be ideal, but who wants to deal with a $200+ surprise parking bill after they get home? I would not recommend staying at this hotel.

Convenient to shopping and restaurants. The rooms had everything you need for a quick weekend trip. Hotel and room decor was very cute.

Return the lost item My day was just one night and it was a very nice room and had a separate sitting area that had a couch and chair. Will let me have a late check out which was nice. I had left an item with an expensive ring in it and came back and they gave it to me, which was really nice

Place needs a revamp

Great location and price!