Hilton Garden Inn Hotels in Hounslow

The Hilton Garden is always very comfortable and I trust the brand to deliver on cleanliness and customer service worldwide. I was disappointed on this occasion however as it seems the hotel have stopped providing bottled water to the rooms. On arrival, quite late at night, I had to phone the front desk to ask for bottled water even though the usual tea and coffee had been provided in the room. The hotel charged an additional cost for two small bottles of drinking water and had them delivered when I asked. I was also a little confused as to why the receptionist needed to confirm my residential address on check-in when I shared my Hilton Honours membership number. I have never been asked to confirm my home address at a hotel check-in, least of all at an international airport. To add to what seemed a mild invasion of privacy, she began to read my address aloud from the computer, while other parties were also checking in. No issues with the room - it was just an overnight stay - but not the usual standard of efficiency and courtesy that I’ve come to expect from Hilton hotels.

Stayed here for 3 nights on a recent trip. Nice room with two big double beds. Shower is great but the bath is really shallow so not ideal if you like a nice soak. Good WiFi, big TV, fridge in the room etc. Breakfast is excellent. Great selection. Coffee could be better. I wouldn't expect a hilton property to use cheap coffee machines with powdered milk instead of fresh. Location is great. There is the usual hoppa bus to the terminals for £7 or you can walk for 4-5 minutes to Hatton Cross and take the subway train for free to all the terminals (just use a contact less card to get through the barriers).