It was my first time ever staying at this hotel and although the room was very nice the first room the gave us was dirty. The bed had been used, the kitchen had trash and food in it, the table and floor was dirty and I booked this room in a middle of a pandemic and the only thing they did to compensate for giving me a dirty room that could have been potentially contaminated with Covid for all I know was wafer of a 16 dollar parking fee. When in reality me and all my friends actually risked our lives and compromised the safely of our immune systems by this hotel giving us the keys to a dirty room. I have stayed at a decent amount of hotels in my age and I have never ever been given a room that had not been cleaned at all. I thought it was especially ridiculous just because I have no idea who had been in that room before us, they could have had covid and we could have brought that home to my family members like that was a ridiculous experience. I did enjoy the room itself once we got a clean one the kitchen is nice and spacious but I just really didn’t like the way they handled the room situation. It was a very unprofessional thing to happen and I did not appreciate how they brushed off the situation like it isnt a big deal as if people aren’t renting hotels to quarantine cause they have covid or what if a traveling nurse was staying in the room and she is exposed to covid regularly? Nice hotel rooms but the customer service could use some work the lady at the desk looked annoyed and I know it’s obviously not her fault but just the lack of care that the hotel employees potentially put me and my friends lives in danger is absolutely ridiculous to me. But like I said nice rooms, but customer service again could use to some work. I would give the room itself 5 stars, customer service at the front desk 1 star.

My 2nd stay here. I love this place. Definitely coming back. Wish I would have found this place sooner!

The location is quite far from the scenic spot, but there are many shopping malls nearby, so the overall stay is very good! Parking 🅿️The price is not high and the parking spaces are sufficient!

The hotel is in a good location, surrounded by large commercial complexes and a large parking lot. The room is spacious and in good sanitary condition. The front desk is very friendly and I will consider staying here again in the future.

There are Japanese staff at the front desk, so it's reassuring. The rooms are also comfortable and designed with business travelers in mind. Amenities include everything except toothbrushes and razors. There are also plenty of towels. A shuttle bus to LAX has also started operating (25$/person).

The pool is awesome! It’s 1:2 Indy and 1/2out. No matter the weather. It is perfect. It’s heated year-round. The restaurant and bar area are nice and cleanly as well. Location is perfect if you need to do some shopping as it’s right across from Delamo shopping mall. 

It's definitely better than the basic accommodation. However, the Internet connection is connected every day. Free Internet wifi was a bit uncomfortable. (Not available for video meeting) The hotel seems to have to improve this.

We had a great experience and the customer service was awesome because she expressed to us how we can save a lot of money by doing this online

No hairdryer in room after checkout I found out you had to order one at the desk. The breakfast is just a coffee bar with granola bars Bathroom needs a serious cleaning and overhaul Hot water is fine but the shower head limits the water flow allot The room smells musty and we had to open the windows to try to have a clean smell I am sure this was a nice hotel at one time. But it needs updating Especially the hallway carpet

A place for overnight stay is ok, however some of other guests start chatting, smoking, drinking outside my room from 1:30 am till 3 am and the phone in the room was not working. Complaints to the manager, friendly guy but not useful, leave me a phone number to call if happened again, which didn’t happened the second night.