Lakewood Hotels with Hot Tub

My arrival and check in was apparently a sign of things to come for my week long stay at this hotel. I arrived at the hotel at 4:15 pm and was told my room wasn’t ready. I asked if there was another king room available and was told no. Since it was a king room I said I would wait, but was then told it’s not available. What do you mean it’s not available? She said it’s”just not”. Ok. then can I get a room away from the interstate and elevator. No problem she said since the hotel doesn’t have an elevator you don’t have to worry about the noise. I get assigned a room on the second floor at the north end of the hotel right next to the interstate- so I turn on the AC to drown out the noise. It’s old, dirty and squeaky. Also with bad knees and luggage. Seriously second floor? No other rooms are available but I can checked back the next day and move rooms. That’s a huge inconvenience. No thank you. This hotel seems like no one’s really cares about it or managing it. The customer service is disappointing, the hallways were never vacuumed during my week long stay, there was no service to the rooms so you have to hunt down a housekeeper for towels and toilet paper or walk down the hallway, flights of steps, down another hallway to the front desk. And good luck trying to find someone there. The front desk staff are seldom attending the front desk, and if a guest needs something they have to yell to the back room to get someone’s attention. The one gal was extremely rude on two different occasions as tho we were a bother to her. I spoke to Sean about this and he said he would add 20,000 points to my Marriott BonVoy account and apologized on her behalf. No points have yet been added. There’s no working elevator, there’s no shuttle or restaurants within walking distance and their bistro has very limited hours so there are no options for meals unless you pay for an Uber or Lyft - which are expensive in the Lakewood area. The hotel is undergoing a renovation, basically they’ve installed new carpet and drapes. I had to switch rooms because of the old, noisy AC unit in my first room, the rooms remain dark with minimal lighting, no upgrade to the bathroom or fixtures except the tile floor. Not the quality or service a guest excepts of a Marriott hotel.

When I hear Marriott I instantly think luxury, all though the lobby and entrance present that when you walk in, the room atleast the one I stayed in was definitely dated. The room a standard king was on the small side, but even with the dated older apeal the room was the cleanest one I've stayed at in a while. The windows were drafty and there was even a visible gap letting in open ice cold air which cold thw room down on the one side significantly. Thankfully I dislike sleeping hot and I even ended up running the cooling fans not heat. Those in their self ran pretty loud so any ligjt sleeper would have a bit of trouble sleeping. Bed was soft semi comfortable and ran on the small for being a king, ive slept on queens that have felt bigger. Overall if you can get it on the lower priced side its ok but more of a day or two type not a week stay sort of stay.

We arrived at about 9:00 Pm after four hours of delays. It took thirty minutes to check in. We asked for extra towels after my wife showered as the shower door leaked water all over the floor. We were told that as staff had gone home, we would have to come down and get them our selves (it was about 10:30 pm). The HVAC sounds like a jet liner. We requested a room change due to the loud hvac and got down grounded to a room on a lower level with the same hvac system! As we are good members we have access to a lounge with free food and non alcoholic beverages - it took three tries to get our keys formatted to access to what we paid for. We will never ever stay at this hotel again.

The hotel staff was not the friendliest, not rude but not upbeat or happy. Seamed to be invested in themselves rather than making their clients stay amazing. This hotel could definitely pay more attention to customer service and serving their customers. After all without us you would not be here. So now let’s get into some of the nitty gritty, upon arriving, as a Diamond Member the app says I get water and a snack, neither were given and the front staff says this hotel does not do this. What… every other hotel I go to does this! But okay thanks. Go to my room and see fingerprints all over the room. Mostly around and on light switches and bathroom counter. I informed the front desk and they just said that all their rooms are cleaned to the Hilton standards. I totally disagree because all I stay in is Hiltons. Then I find out that the pool is being cleaned, I think great at least they are cleaning something but then the front staff tells me it has been closed for cleaning for the last three weeks and has no idea when it will be done. I am from Canada and I do not carry any cash on me, wanted to do laundry and the staff could not charge a $1 to my room so I could do my dirty laundry, so I asked one of my American friends staying at the same hotel if they could lend me $1. I do my laundry and the washer does not drain fully or spin fast enough because the clothes came out soaking wet. I put them into the dryer and as course stall came out dripping. Talked with the front staff and told him. To my surprise all he said was “okay” and walked away. I feel a little compassion or offering me $.50 to put my clothes in the dryer one more time would go a long way. I stayed here for a week and the week before their sister hotel across the lot (owned by the same people) and saw and experienced many moments that made me think to myself “thats not right”. Will definitely give this hotel a lot of social media exposure in a negative way. Will never come back here until I know the whole staff including the man in the back office take some customer service basic training.

Facilities are newer and well kept. I have zero complaints admit my stay here. Honestly, it exceeded my expectations. Unfortunately, I woke up to late for the breakfast or I'd comment on that as well.

This is a well located property. Desk Staff were very helpful, even though they were fairly busy, took the time to answer our questions about the area. Room was excellent, no complaints at all. We slept well. Only problem was the ”two level” parking lot, but was doable.

Front entrance/check in area is extremely small, no way to be even 2 feet from someone else entering or exiting. No way to do touch-less check-in or get into the room without the card keys (which kept failing despite keeping them away from phones which demagnetize them). Maintenance man was wearing a mask - under his chin and not on his face. He never distanced himself, actually pushed past me at close distance more than once. Our room was on the top floor facing west - we had the direct sun in our room and it was a very hot day so our room was hot. Thought I might open the ac to full settings but that didn't work - the separate bedroom didn't have a unit, only a tiny vent to the living room where another family member was sleeping so the bedroom was hot. So the next thing was to open the window but there was a huge security light shining directly into the window. Why? Shouldn't it be pointing out onto the parking lot, not into the room? The light probably added to the heat imho. So it was overly hot all night. As we were checking out I was looking at housekeeping carts and didn't see anything out of the ordinary - no special steam cleaners, etc. It would have been nice to have a small packet of Lysol wipes added to the small dishwashing liquid under the sink to disinfect things.

This was the weirdest motel stay and weirdest motel ever. The property should be demolished, actually, and rebuilt. Real life there is worse than the photos online. HOMELEESS EVERYWHERE. Some have rooms yet go in and out w carts doing homeless stuff(?). Loud behavior at night. Broke down cars full of belongings. People working on vehicles/motorcycles in parking lot directly in front of guests rooms...beating/banging. Was approached by people trying to sell me stuff. I could go on and on. Look, please pay a little more NOT to be disappointed. DO NOT STAY HERE. I'm not even a picky person but I REGRET picking THIS motel. I actually would find a place to go just to get away from the motel even when I needed rest. It made my vacation to Colorado kinda bad.