Check Florence Hotels with Hot Tub

This feels like a newer property and if this is a new layout for all Springhill Suites I will avoid them in the future. Here are the issues - Most Springhills have a counter area kitchenette. This one did not. It had a very small space for a fridge and microwave and that’s it. - There was no nightstand on one side of the bed. This is a HUGE inconvenience as there is no place to put eyeglasses, to put your phone, to keep a bottle of water. It costs so little to put a basic nightstand, why in earth choose not to do it - The toilet is in one very small space with a TINY sink. The shower is in a completely different room. I have never seen this before and it was very inconvenient - The wife was not working properly during our stay. I tried for 15 minutes to log in and it never worked. Walked down to the front desk and was told they were having issues and they told us a code to use for log in. First of all, if they knew there were issues they should have told us when we checked in. Secondly, the code did not give me the higher speed internet I am supposed to get for free as a Platinum member of their rewards program. Finally, the internet service was noticeably slow at times during our stay. - The pillows on the king bed were also very small. I’ve never seen hotel pillows this small before. Another terrible place to be cutting cost - on the Bonvoy App, it allows you to make special requests before arriving. We requested 2 days xtra pillows and an extra bottle of lotion via the app. The pillows would have been especially helpful given the miniature size of the pillows on the bed. This hotel COMPLETELY IGNORED those requests. I will say the folks at the front desk were friendly and the hotel is in a convenient location. My wife and I are having a house built in the area and had this hotel been acceptable, we would have stayed there in all our future trips during the 6-8 months of construction. However, given how they have cut corners on the room layout and amenities, and the fact that they ignored our requests made via the app, I have already booked another hotel for our upcoming trip

Amazing hotel, but awful staff in the AM. This hotel is modern, well maintained, clean rooms, and has everything you need. Great bar and restaurant, with friendly staff. The bartender was our waiter in the restaurant and very friendly. Buffett server was awesome. But the two ladies at the front desk Friday 6/22 at 7:00am were awful (blonde lady and another lady with shaved sides of head) I asked to see if I had breakfast in my reservation. One said she wasn’t logged in and couldn’t help, the other helped some guy that cut the line in front of me. When that guy left, I’m still waiting for simple help and got none. So just went to my breakfast. I would give it 5 stars if not for the unfriendly and lazy workers. Manager, take note. You are better than this.

My friend and I stayed here with my daughter and we had a blast! Went swimming and enjoyed the fire pit out in the back. Breakfast was included, tasted great, and every staff we encountered were kind and helpful! Kresta was amazing as always for the third shift. We will definitely stay here again when wanting to find a comfortable place to relax and enjoy ourselves in that area.

I have stayed for 2 nights.I loved my stay here. The room was spacious and clean. The bed was so comfy and came with 5 pillows! The tv picked up lots of clear channels. I didnt get to enjoy the breakfast as I had to leave to work very early. The front desk is friendly and theres ample parking. They have a laundry area and vending area. Included toiletries were complete, not just soap. The heater worked well in my room and the rooms stayed warm even without it on. I had to extend my stay a extra night at the last minute, and they let me stay in the same room.It was good.

I woke up refreshed ready to kill the day after getting such a good night's sleep. The beds are amazing here! The rooms are clean. No traffic noice. But . . . I went downstairs to have breakfast only to find out there wasn't one. Yep. No food for you unless you pay. I entered the room where the food was and the lady said, ”8 dollars a person.” I asked to look at the food and it did look good, but it didn't look that good. I mean how good can hotel gravy be? The Bob Evans is just across the way. Needless to say, I passed and finally found the free coffee that they allow the passengers in steerage to have. Anyway, this is a lovely hotel and we'll probably stay here again because of the beds, but it's ridiculous to charge for breakfast. Just saying. Be the better hotel. Be the superior hotel chain. Heck, be kind. Nothing more to add. Well, one more thing. Cleaning staff needs to shut up in the halls outside guest rooms.

it’s a great hotel, service is nice, they also take me from the airport which is nice

This was a lovely, clean property in a great location for all of our sightseeing. We stayed for five nights and four days. I’m pretty picky about hotels and really liked this place. There were two things though that didn’t sit well with me: 1) On days 1, 3 and 4, someone brought us clean towels and emptied the trash. On day 2, I had to ask for towels and asked when housekeeping would come in. I was told they would do an entire cleaning of the room on day 3. I was told the same thing when I asked again at the end of day 4. So, in 4 days and (by then) 4 nights, no one ever changed the bedding, made the bed, cleaned the bathroom, or vacuumed. That was odd and frustrating because all of that being done is what makes staying in a hotel a bit of a luxury, and surely must be a sizeable part of the price. We paid a few dollars less than $900 but--in the department of housekeeping--only got clean towels and emptied wastebaskets 3 times without having to ask; and 2) A couple of hours after we checked out and drove on to Lexington, I realized I had left a necklace and earrings hanging on a wall peg next to the bed. The hotel had my phone number and email address, but they never contacted me in an attempt to return them. Disappointing.

We really appreciated the management allowing up to leave a day early without penalty- they are very accommodating and the reason for the 5 stars. Room was very clean and spacious-lots of towels but not the softest. Breakfast had sausage, eggs, and potatoes- waffle maker available. Variety of cereals, yogurt and bread for toast but not much in the way of pastries - a few small muffins. The breakfast eating area has plenty of seating and we were satisfied with the breakfast we had. This hotel is centrally located between the Ark Encounter and the Creation Museum we visited and we would stay there again.