Totland Bay Hotels with Hot Tub

"I have attempted to reply direct to the Highdown but the business card has the wrong email address so will have to complete your review. I often feel that comments on these sites can be unnecessarily harsh for the businesses concerned and I would hate to give the wrong impression.. This is the third time we have stayed at the Highdown, the second time in Room 2. Despite the images on the website this room has not been refurbished and, although very clean, is shabby. The bathroom has cracked tiles and a very weak, less than warm shower. The toilet has scale in it and the handle doesn't work properly. The cooked breakfast was good, although only one slice of toast. No one came to ask if we wanted more, Despite being mentioned on the menu no preserves were offered. All guests commented on this. Fresh fruit was on the side with a choice of cereals but, in the three days we were there the fruit was not replaced despite being very overripe and inedible. On one morning we and two other guests were squeezed onto two small tables right against the wall. When the third set of guests came in they unwittingly banged the door against my elbow. On the final morning we had a better table. I also didn't like that a dog was allowed to wander in and out of the dining room and kitchen."