Halls Gap Hotels with Hot Tub

We had a wonderful stay at Grampians Chalets. Despite there being accommodation all up and down the main street, this still felt very private, quiet and intimate, we had a view of a small dam with ducks, cockatoos, magpies and kangaroos to entertain us. The spa bath was lovely and comfortable, great shower, comfortable bed and all the amenities we needed. The host, Peter, was knowledgeable and friendly with a good sense of humour. He also allowed us to charge our EV from external power overnight. Would happily stay again.

No longer a Comfort Inn Motel - now a member of the Golden Chain Group. Managers and staff very pleasant. The Restaurant is not open for dinner except for group bookings. However Restaurant is open for breakfast. Motel has 50 plus rooms serviced daily. Picnic area is available in the courtyard. Pleasant outlook onto the mountain ranges. TV reception very poor due to the mountains.

What can you say. We had to ask for toilet paper, yes toilet paper, a tea towel, and a sponge(the one there was gross - well used). We were told 5 other rooms also asked for toilet paper. 2 1/2 hrs later, I went to the office to get the toilet paper. Dead flies on the carpet and in the bathroom, fireplace full of old ash which left smoke smell thru the cottage, mould in the grout in the bath, soup scum on the spa jets(obviously not now going to use the spa). But great bed and hot water. Certainly, this place is becoming run down, and the managers reason was -'it's the staffs fault!'. Even the inground pool was black, not green. Funny, one of the Halls Gap locals knows some staff and has a different storey. And to top it off, someone took our firewood and paper on Saturday, so no open fire for us. Think twice before you book this place. Our outdoor BBQ had no grill plate and was very rusty. Certainly not usable.

Outstanding location in regards to the main street and all of the convenience shops and restaurants. The meandering path takes you straight to them, being approx 20-50m away. The rooms are clean and comfortable, a bit outdated but the price point is reflective of that. We had one issue with the shower head not remaining upright in order to take a shower, but this was rectified within 30 minutes. The heated pool area was clean and inviting. I look forward to coming back again.

Spent a night in one of the cedar cabins . Very clean and comfortable. The new managers, Pam and Shane have made a big difference. They are so friendly, acknowledging everyone they meet around the park. Pam was showing us the hall late afternoon when a guest asked if they were showing the footy there. Pam organised it at short notice all with a smile. It was obvious to us that a good guest experience is important to Pam and Shane. The pool area is well maintained and tidy. The views are great and the park is very family friendly. Great spot for a family holiday.

Sadly this is not a Motel I would recommend staying at when visiting Halls Gap. The positives - Great communication from the Manager Kelly who from the moment we booked provided ample information about the property and it's surrounds. We were told our room was upgraded from a budget room to a Superior room which we were very excited about as I read on the Hotel Web page that the superior rooms had recently been renovated. The shower was nice and hot and had great pressure and the towels were fresh and clean but that is were the positive finished. We arrived late (9pm) and were leaving early the next morning (6.30am) so it was really just a place to lay our head for the night but the room was far from inviting. The carpet was badly stained with brown marks especially at the front door, the room had a funny oder (potentially because it was a 'pet friendly' room). We were travelling with our dog and paid $15 extra for the privilege eventhough this was not made clear on the booking.com web page which we booked on. I later found it was mentioned on the Gariwerd Motel booking page but we did not book on this. A suggestion would be to add it to the booking.com page too. The bathroom sink had a big black curly hair in it, the toilet door did not close properly and there is no exhaust fan in the bathroom so the entire room fogs up and condensation runs down the walls when you have a shower. It was freezing cold when we arrived so of course the first thing we needed to do was put the heating on. This ended up being a 20 minute process. After following instructions given, resetting the machine, cleaning the filters (which were caked in dust - picture provided) we finally got it working. Now I am not in the habit of writing negative reviews. Infact, I think this is my first trip advisor review ever but I felt compelled to write as I had read such good reviews about the Motel and in particular the emphasis on the cleanliness of the rooms. Sadly this is not what we experienced at all. I can't seem to upload pictures onto this link but will try and add them to the official Trip Advisor page.