Embassy Suites by Hilton at Hot Springs Convention Center

If I could give a 0 I would. Let's start with the two different bugs in the room. One look like a tic and the other, I have no clue. Then there is the 5 family reunions allowed to make noise well pass 11. Let's talk about the food I ordered 2 hours ago, only to find to find out the kitchen crew went home. Then the guy had the nerve to offer crackers. IkYFL. Do not go here. I FORFOT THE BATHROOM TOILET WAS DIRTY AND THE FLOORS HAD A LOT OF HAIR ON IT. JUST NASTY.

BUGS and I have pictures for proof. Terrible customer service as front desk had to Valet our car. I would NOT recommend this hotel.We paid over $600 for 1 night in the Presidental Suite. This was all during a cheering competition. So the hotel was full, elevators were slow, room had bugs.

If you are a Hilton Honors member especially a gold or diamond, avoid this place at all costs. I am a Hilton Honors diamond and they could not give a rat's rear. They just don't care. We walked into the lobby at 3:30 in the afternoon only to face about a hundred people in the lobby waiting to check in. Once people were allowed to check in, the line went out the door. This was completely unacceptable. We were told it was because it was a large group had checked out late that day. When I called down the next morning to get a late check out, they said there were no late checkouts available as they were sold out. Next, the happy hour was full chaos. Wait in line for 20 to 30 minutes to get a single complimentary drink. Customer service is not a premium at this hotel. They just think they have the best property in town, so they act like it. Finally, the top it off most Embassy Suites I've stayed at in this country will waive parking fees for Diamond members. Not this place! Still had to pay the parking fee. I will never stay here again and I strongly encourage any Hilton Honors member to avoid this property at all costs. You won't get any benefit.

As I was visiting this Hotel on September 17th I parked in there side lot. As I was walking on the Hotel sidewalk something splashed me. I then noticed the walkway was blocked with orange tape at the main entrance but not from the side parking lot. What ever slashed me damaged my clothing. When I showed Ashley Brozenix(manager) the damage she said not their problem. I called Hilton's head quarters and was told since I was not a registered guest also not their problem. Poor attitude, poor customer service. They had 5 gallon jugs of both a white and yellow liquid lined up in the parking lot. Obviously they were doing some kind of building cleaning and just don't care about the damage guest receive

To the General Manager My name is robert sandoval, unfortunately i must find these other means of contacting you to resolve an immediate issue. i stayed at the Embassy Suites Hotel Springs Room 919 with my family this past week July 27 until August 2nd. I have a very simple request, unfortunately i feel the need to reach out to you as the general manager to resolve my issue. My daughter forgot her Apple Smart Watch (black) in Room 919 when we checked out on Saturday morning August 2nd. I know the watch is still located at the hotel because we are tracking it on the FindMyLocation app. I filled out the lost item report on ChargerBack yesterday. I have called the front desk and have spoken to Billy and Moe. At this point, all i need is for someone to verify that the watch was found by the hotel cleaning staff. The watch would have been located in the bedroom (possibly next to the night stand). My requests for more information from hotel staff have not been fully accommodated; i fail to understand the problem of a hotel staff member checking the Lost & Found or asking the housekeeper who cleaned the room on August 2nd. The only response that i have received is that it may take a few days to get any information. Considering the amount of money that i spent with Embassy Suites for an entire weeks stay, i would hope for more courtesy regarding this matter. The watch is a gift that i gave to my daughter, and she is very distressed by having forgotten it. Your assistance will be greatly appreciated. Thank you. My phone number should be available on the reservation, please contact me soon.

We booked a king bed room. We got our keys and went to the room. It was a dounle queen and the beds were all stripped down and not made. They told us that ******* booked the wrong room for us when I showed them the receipt from *******, they said well they messed up the booking with is. They moved us to a room that was ready...a double queen once again. That room was clean and resdy