Embassy Suites by Hilton at Hot Springs Convention Center

Disgusting. We just arrived and there are hairs on the floor, bedding, vanity, and dust build up on all the lamps. We even paid extra for a wellness room which is quite ironic. They are sold out of rooms so they are coming to change the bedding and clean the restroom. Just stinks that the cleanliness is not already in place. Also, it wreaks of smoke in this particular room. Just a heads up that if cleanliness is a priority for you, you might look elsewhere.

If I could give a 0 I would. Let's start with the two different bugs in the room. One look like a tic and the other, I have no clue. Then there is the 5 family reunions allowed to make noise well pass 11. Let's talk about the food I ordered 2 hours ago, only to find to find out the kitchen crew went home. Then the guy had the nerve to offer crackers. IkYFL. Do not go here. I FORFOT THE BATHROOM TOILET WAS DIRTY AND THE FLOORS HAD A LOT OF HAIR ON IT. JUST NASTY.

This was the worst hotel of our travels in the past several years. No seriously. It is. We had the unfortunate luck of staying here on a weekend of a big cheer competition. If you haven’t experienced a hotel stay with cheer moms and girls, consider yourself lucky. The manager called us prior to check in. That’s never a good sign. They said there was a “glitch” and our two-queen suite wasn’t available. She said they “upgraded” us though to a king suite with a pullout. For a family of 4 that is NOT an upgrade. Then we checked in. This upgraded king suite was actually a queen bed with a king headboard. Ridiculous. We didn’t have enough towels and there was no bedding for the pullout. I rarely go to a hotel desk to complain. This may have been my first time actually, because I'm really easygoing. I used to stay in fleabags growing up with my family. I have a very low bar of acceptable accommodations. But I wasn't happy. I went to the desk and they said they would give us a 2nd room. Same queen situation with the pullout sofa. There was no bedding and no pillows for that bed either. We requested more bedding. They said they would send it up and it never arrived. The 2nd room was never added to the digital app and our keycards somehow were deactivated the next morning. One elevator was out. There was a line for the elevator and we would have to wait while it went from floor to floor with all the cheer kids who no one could seem to control and tell to stop behaving poorly as other people are also staying at the hotel.

Great hotel! We were here for a night while traveling through and visiting the park. Super clean, friendly staff, and great breakfast. We needed more towels and they were super quick to get them there. The hotel has been updated and it’s great. I would stay here again.

It was great

So jasmine is the one who checked us in. She was very pleasant and friendly. She knows how to do her job