Arlington Resort Hotel & Spa

Location: Consistently noted for its convenient proximity to Hot Springs National Park, restaurants, shopping areas, and recreational sites like the lake and race track.

My family and I stayed at the Arlington this past weekend and it was awesome! The staff was amazing! They were doing renovations and we can’t wait to go back when they are done and see how awesome it is!!

I thought many times how to write this review. I want to preface by saying that the original staff and people who have been there a long time are very sweet and helpful. I honestly think they're what keeps this hotel running.The rest? Ha! Reservations are horrible. The pictures online depicting the romance package is an absolute waste of money. Seriously, the flowers aren't real And you might as well go pick up some fake tea lights for a couple dollars, throw some fake pedals on the bed and buy chocolate and your own bottle of wine or champagne. The tea lights would be an upgrade. It'll look better. Two, making special requests is a thing sometimes and it would be different if they told me that it couldn't make it happen. But I asked for 2 days and it took a maintenance worker on the floor overhearing everything to make it happen. Not the manager staff despite the fact that they were the ones who told me they could do it. The disability access room has a huge lip that they say is ADA regulated for wheelchair access and keeps water in. Don't be fooled. The wheelchair can get caught and it is a complete trip hazard if you use a cane. I'm lucky I don't have any bleeding or bruises. No disabled person should get the ADA room. The regular bathtub rooms DO have a step up but also have a single metal bar in the tub. I can't say anything for the showers because I didn't get to look at a normal room. There also isn't any seating in the ADA bathroom shower. There was water damage on the walls even in the sleeping area and a huge water leak in the AC. I don't know about the rest of the disability rooms but this was my experience in 559. When I upgraded to a larger room to get out of The ADA room the next day (which I paid for), The room was much nicer, cleaner and with the exception of not having standard disability bars was actually SAFER. I have no idea what the other historical rooms are like- But from what I've seen if you are not disabled you probably will have a better time than I did. I can't say that I would recommend this to a disabled person. It's not due to how the original hotel was built. It's a lack on the owner. Also someone needs to upgrade the pool area. The glass above the hot tub is broken out in some places and looks completely dirty. You can tell where grit was put in on the pool floors and was never replaced. I understand that some things are historical accuracy like the beautiful lobby and dining area. But other things are just disappointing.