Comfort Inn May Park

This is the first time in my life that I have given a bad review! When we arrived at the hotel, we found that two serious fires had occurred nearby. The whole town was shrouded in thick smoke, and the air was filled with a pungent burning smell, which seriously affected the living environment and health and safety. Out of great concern for our own health and safety, we communicated with the hotel and Ctrip platform as soon as possible to ask if we could check out or adjust our accommodation arrangements. However, the hotel not only rejected our reasonable request on the grounds that "there is no way to deal with the pungent smell", but also said in a tough attitude: "You can complain wherever you want, but you won't get your money back anyway." This indifferent and irresponsible response made us feel extremely disappointed and helpless. As a service provider, the hotel should actively provide solutions for guests under special circumstances and protect their basic rights and interests, rather than shirking responsibility with such a bad attitude. We understand that emergencies may be beyond the control of the hotel, but the hotel's handling method obviously lacks basic respect and care for guests. At the same time, we also hope that the Ctrip platform can establish a more complete follow-up investigation and punishment mechanism for such incidents, effectively safeguard the legitimate rights and interests of consumers, and avoid similar situations from happening again. We look forward to Ctrip’s active involvement, helping to resolve issues and providing consumers with more reassuring service guarantees.

Great motel, opposite is a small park with children's entertainment facilities, and nearby are KFC, McDonald's and a gas station. It is a very good choice as a resting place for self-driving.

Very good hotel! clean! good service! recommend!