Holiday Inn Club Vacations Myrtle Beach Oceanfront by IHG

We had a great time these past couple of days staying at the new resort in Myrtle Beach! Up until the end of our stay we had nothing but amazing customer service. We were unpleasantly surprised when our card was charged an additional $133 without being notified any additional charges were coming following our security deposit. I attempted to inquire about this charge with the front desk and Vanessa stated it was resort fees from booking with Hopper, however, these “resort fees” were not disclosed to me at the time of booking, at the front desk upon check in when I paid the security deposit, or upon checking out. I used their text review service to share how we were upset with the hidden fee and Vanessa herself replied back letting me know she had explained the fees to me and that I could call her back if I needed them explained again as if I were stupid… I wasn’t impressed with her follow up and I am now overall extremely disappointed as we had a great time up until this poor end of the trip experience. While hidden fees are frustrating, it is even more frustrating that when I attempt to inquire about them I am met with poor customer service that attempts to blame me for simply inquiring.

This was my first stay at the Holiday inn vacation club and we have another trip planned in July. Our room wasn't ready but we did get there early. Once we were in the room we were impressed. We had a 2 bedroom signature. It was very clean and spacious. We did have a small balcony to sit on. The pool was nice and during the day they had a dj. A short walk to the beach and right beside the pier. We didn't eat at the restaurant but they did have a lot to choose from. It's on the south end do closer to surfside beach and murrells inlet. There are airplanes and helicopters that fly over but it wasn't bad. I would recommend.

So clean and modern, just unbelievable.First class everything.