Wingate by Wyndham Horn Lake Southaven

Just dont do it. The only good thing there was the breakfast and the parkinglot, we had to wait outside until another guest came through to let us in because the desk lady was asleep at the desk. Almost slipped on water when we came in because the cooler was broke. Our ac didnt work. And it was disgusting.

The room was small, if you book for double beds they are standard dice small. They do replace towels every day. Parking is free,and well lit no dark spots and definitely big parking around the hotel.they did charge me and authorization charge before I got there for 130.00 and when I got there they charged me agin for the stay, I did argue with the front desk and explained that the authorization charge will be returned. It was just a hold. When I checked in and couple minutes passed by they authorization charge was returned. Breakfast was ok they had very little to choose but they had waffles and English muffins sandwich ready prepared. Overall it was good place to stay for cheap price.

The staff is very nice and the Lobby is excellent but the rooms needs some updating. The towels were not satisfactory and the carpet was old. Was overall surprised that the name doesn’t fit the experience.

Okay accommodations, EXCELLENT CUSTOMER SERVICE I'm not sure where the ball was dropped, but my reservation was not in the hotel's system and the hotel was fully booked. However I did have the reservation number. Even though the hotel has okay accommodations (beds were not very comfortable, the ac fan was extremely loud, the shower door leaked so the floor was super slick and there was water rot damage on the wall) the CUSTOMER SERVICE WAS ABOVE AND BEYOND!!! They did everything possible (talking with ********** directly, calling hotel manager) and made sure to find a room for me. She was extremely nice and patient through a stressful situation.

For nice gentleman who checked me in. He was friendly and thorough in his explanation of the property offerings.

The building looks a little run down - cracks in ceiling, walls missing finish, etc. I found two dirty napkins in the floor by the window. The hallways and elevator smelled of mariquana. The breakfast and the hostess were nice.