Alex Lake Zürich - Lifestyle Hotel and Suites

Checked in in September, booked 2 rooms, the fee has been paid on Ctrip, but I was deducted 2500 Swiss francs, no pre-authorization, but consumption deduction. When I arrived at the airport, I found that the bill was wrong, and reported it to Ctrip. The hotel lied many times, saying that it would be refunded at first, but it was not refunded after waiting for more than 20 days. Later, it said that it was refunded to another card, but I didn’t use any other cards with them at all. Until now, they are still lying and not refunding the pre-authorization fee. They keep delaying. It’s so **! I have been to Switzerland many times, and the pre-authorization of Swiss hotels is refunded when I check out. I have stayed in this hotel before. Last time, I booked it in English on the hotel’s official website, so there was no problem. This time, I booked it on Ctrip. They are obviously bullying Chinese people. In addition, there was only one guest in each of my two rooms, and they charged environmental fees and city taxes for 2 people in each room. When communicating with the hotel, they replied that the booking information was for 2 people? ? But they know very well how many people are staying in the room! ! ! It’s so ** everywhere, don’t step on the thunder! ! !

The deluxe room on the top floor does not have internet access on the terrace. And a very dangerous sofa in the living room, the sides of which move apart and you can fall if you lean on them. One of us fell to the floor with his elbows on her

very good good good

The ALEX is stylish and the views of Lake Zurich are indescribably beautiful! When you enjoy the excellent food in the restaurant, you just feel like you have arrived. The spa is minimalist and definitely lacks a swimming pool! In any case, the staff tries very hard and is service-oriented and conveys an appreciation that is not fake.

Wonderful, quiet location right on the lake, small wellness area with direct access to swimming in the lake. The finest breakfast, buffet and a la carte for any egg dishes. Not to forget the excellent espresso and cappuccino. Rooms with a view of the lake and first-class parquet floors, as well as the service and friendliness of the employees were excellent. Simply everything to enjoy.