Hilton Grand Vacations Club the Crane Barbados

This was our first visit to The Crane and upon arrival we were greeted affectionately by Joan who has continued to show her knowledge and professionalism regarding the resort and the island. Our accommodations were top notch, the pools, beach, gym and tennis courts were outstanding. I feel sad to be leaving in a few days!

Nice place, not very friendly, many things not accessible, move in a very slow pace and no one cares, wait time in restaurants way to long, no swim up bar , pool service very slow or non existent, no carts to help with luggage or anything else sad

Friendly and attentive staff. Beautiful location. Beach very clean. Love the sea breeze. Property restaurants very good. Have visited many times and always enjoy coming back. Special mention to Nicole (Front Desk manager) and Shane (Bell) who were extremely helpful.

We had the most wonderful stay at the Crane. Our room was beautiful, spacious and very clean. Service was exceptional and all of the staff is so friendly. Multiple restaurants and, bar and grills on the property. We will vacation here again.

Sadly... not what was expected - paid for a five star resort experience and at best it was more three star experience. As I said…disappointing considering how much we paid in $$$ and also by using our Vacation Owners Points Our room was well appointed and definitely the best out of the five rooms we had booked. Well maintained, decorated and the outside space plus our pool were kept spotless at all times. The gardens surrounding all the rooms and in the resort generally were beautifully kept - great team of gardeners worked daily to ensure this The main pools were nicely appointed although accompanied by the daily sound of building work as much needed upgrades carried out. The adult pool was clean and generally quiet but in need of a good jet wash clean on the decking areas which were dirty especially on the garden/tree side. Generally the overall pool furniture is ok but, especially at the top pool area, many loungers need replacement as many are dirty, old and/or broken Unfortunately, the resort has issues - overall it's very tired and has poor customer service issues across the board from the pool servers/bar attendants/servers and restaurant staff who have poor interaction with guests and basically give the vibe of wanting to be anywhere else but there! Gloria, Shelly and Juanita could show many of their colleagues a thing or two about customer service with genuine smiles …lovely ladies to have known. They should be made Ambassadors for the resort. Management take note The ‘on resort’ restaurants are Ok - all in need of updating as look very tired. The Zen is allegedly their top restaurant, it’s nothing special, expensive for what it offers - let down by poor service and mediocre food. L’Azure is the breakfast area - great views and thanks to Gloria and Shelly this was our best restaurant experience. Happy Hour at the 1887 was not that ‘happy’ as not enough happy staff and a wait of 30mins was not unusual before your drinks appeared … longer at weekends. D’Onofrios Italian - nice trattoria vibe, best food by far was their pizzas The management are a new team and are aware that improvements are required across the whole spectrum... specifically the customer service aspect, poolside cleanliness and lack of staff - especially when the resort gets busier at weekends. There is a big issue with the recording of transactions charged to the room - pay special attention to this as daily errors were unfortunately made on all our bills and if not checked would have been very costly! Plus double check when your card is charged and by how much - a member of my group (who had flown back to the U.K.)was duplicate charged on her credit card and then charged again for someone else’s! Fortunately I was still on resort and eventually managed to get it sorted on her behalf.. I hope the deadlines management are hoping to achieve to ‘put things back to what they were and where they should be’ will actually happen in time for the next busy season - if

Sadly… quite disappointed. Not what I was expecting - we paid for a five star resort experience and at best it was more three star. Such a shame. Our room was well appointed and definitely the best out of the five rooms our party had booked. Well maintained, decorated and the outside space plus pool were kept spotless at all times. The gardens surrounding all the rooms were beautifully kept - the gardening team responsible deserve high praise! The main pools were nicely appointed although accompanied by the sound of building works on daily basis as upgrades are being carried out. The adult pool was quiet but in need of a good clean on the deck areas. Some pool furniture is in need of replacement as is broken Unfortunately, the resort has issues - overall it’s tired and has poor customer service issues across the board from the pool servers/the bar attendants/servers and restaurant staff - not everyone though …particular shout out to Gloria and Shelly at breakfast - they went above and beyond to make our stay memorable and our lovely lady Juanita who looked after our room so beautifully. Ladies, you are all a credit to the resort and could show many of your colleagues how to smile and share the joy of life. Thankyou for your friendship and kindness The management are a new team and are aware that improvements are required across the whole spectrum… specifically the customer service aspect, recording of transactions charged to the room (pay special attention to this as errors were unfortunately regular), poolside cleanliness and lack of staff - especially when the resort gets busy. To be fair to the management team, they made things right financially before we departed My hope and wish is that the deadlines they are hoping to achieve are met otherwise you will pay top £££ for a resort that is clinging to its previous enviable reputation of bygone days … the potential is there but is the investment?

The hotel is great. However there is nothing around the hotel because of where it’s located. In addition, the beach is not safe to swim in. We had reservations for 9 nights, once we got there we requested for early check out because of these reasons. It was becoming a nuisance to have to drive 30 minutes one way to do anything outside of the hotel, especially with kids. However, the hotel rejected our request and said we could leave early, but they would not refund any of the money. They were not understanding and did not leave us any option other than to stick it out with this hotel for the whole time, regardless of the inconvenience it was causing us. Wish they would have been flexible and upstanding of this.