Residence Inn Birmingham Hoover

The hotel itself was very nice but the service was extremely poor. When we initially tried to check inn, we were told to come back later as our room was not ready yet. We had no issue with that, until we received an email while we were waiting that our reservation was going to be cancelled as they couldn’t run the credit card. I had to call the hotel to make sure my reservation was not canceled (the credit card was fine). The next day while out & about, we received another email saying we had been checked out of our room (we had a three day reservation). Again I called the hotel in a panic. After speaking with the same employee who was going to cancel our room the first time around, he informed me he confused my room with another one and then fixed the reservation. I was told that we would have housekeeping services on day 2 of our stay, which never happened. I have always preferred Marriott properties because of the service. Sadly, this property did not meet the Marriott standard in service.

Very nice hotel. Very clean, plenty of dining and shopping nearby and a very comfortable bed! We arrived and were greeted by Darryl, who was awesome and very friendly. The entire staff was happy and welcoming as well.

Very clean property with helpful friendly staff. Excellent location with lots of restaurants and shopping. We were stopping over for the night and will definitely stay at this property again when we travel.

Property under extensive construction. Hallways and lobby are dusty. No coffee available except at breakfast. Construction people are working 9-6 daily. Construction employees grabbing breakfast meant for guests and breaking into line. Breakfast food was fine. Found no available bathroom in hotel upon arrival until checked into room. Room missing many items to include trash cans, soap, shampoo etc. Rugs need vacuuming. Bed linens good. towels etc. fine. Lines to use elevators being used and held on floors by construction. Elevators understandably dirty. Certainly tarnishes Marriott name. Find another well managed and cleaner hotel.

What a disaster. Hotel is under construction. Hallways dusty and dirty. Room missing soap, shampoo etc - floor needed vacuuming Laundry room has lots of washers and dryers if you can stand the smell. No bathroom available until you are checked into room. Fire alarm went off at about 2:45 am until 4 am and then again at 6 am. Fire alarms were silent after 6 am but continue to flash. Assume fire alarm due to faulty wiring and construction. This Marriott needs to close until renovations are completed. A true disgrace to the Marriott name and reputation!

Horrible experience. 5 story hotel. No working elevators. Under construction. Hallways and lobby dirty and dusty. Room missing soap items for shower. Laundry room has several washers and dryers if you can stand the smell. Room missing trash cans. Bed comfortable. Bed linen clean but rough feeling. Room needs vacuuming. No bathroom available on arrival until you are checked into your room. No coffee in lobby other than breakfast. A disgrace to the Marriot brand.

We have stayed at many Marriott hotels over the years. On a recent visit to Birmingham visit grandkids and kids, we made reservations for 2 nights at the Reside ce Inn in Hoover. Having stayed at an excellent Residence Inn in Decatur the night before, our expectations were of a clean, functional, quiet night in a reasonably priced suite. We were shocked to find the hotel undergoing renovations so there was construction material all over the place. The back door was propped up with a lock - I assume for the convenience of the construction crews - but at the cost of our overnight safety. When we stepped over the construction materials and found our room, our quiet evening was ompleteky disrupted by a very loud, screaming, yelling row of rooms - over full - of partying people. There were many more people le in attendance than would stay in any individual room and it was obvious that a party was underway. We called the front desk and we're told they would take care of it. We left to eat dinner and, upon our return, found the party still in full swing. I again called the front desk and was told they would make a phone call. 11:00 and no relief. Midnight came and went and the screaming and yelling only intesifird. Another phone call to the front desk with more empty promises of a call. At 1:00 am I finally went across the hall, banged on the door, and asked the group of people in the room to hold it down. The beligerence I received made any hope for sleep impossible. We buckled down with pillows over our heads but got virtually no sleep that night. When we mentioned the situation - TWICE - the next morning, and insisted on moving to a different hotel, we were met with complete disinterest. DO NOT STAY AT THE RESIDENCE INN IN HOOVER. You will leave the hotel exhausted, frustrated, and feeling bitter toward the Marriott brand.

We found the Residence AInn to be a very comfortable and delightful place to stay. Good people representing their property and although it is currently undergoing some upgrading to the rooms, our stay was comfortable and very positive!

Probably our last Residence Inn. Upon checking in, we were assigned a handicap room, which was fine (except we didn’t need it). The room clearly hadn’t been used in a while as there was a musty odor when we entered. Our biggest concern (as I am now looking at handicap rooms for my father), is that there is a regular tub in this unit. I would think a handicap room would need a minimum step over, not the size of a tub. Room overall was just mediocre. Bed was ok, pillows too soft. Breakfast was good and customer service was good. Overall, disappointed in the maintenance of residence Inns across the brand.