Residence Inn Birmingham Hoover

Consistently praised for cleanliness and polite, friendly staff. Guests enjoy the prime location near amenities. Breakfast receives high praise for being very good and diverse.

Awful rooms The exterior was neat and tidy. The room that I was given was in need of repairs. Pictures will show the condition of the room that I got and the equally awful view from my windows. It was a terrible stay. When I arrived, the floors had crumbs and needed to be vacuumed. It was awful from the start. The females at the front desk were sweet and helpful. The breakfast lady was sweet and helpful too.

I am a Marriott Bonvoy member and have been staying at Residence Inn since 1998 in Montgomery and Hoover and other properties . Prior to that I stayed at the Courtyard. This particular RI has been my favorite place since 2000 as my daughter is on a special diet and the kitchen facilities were necessary. Have been staying here at least once a year when visiting family. Always loved it here until the renovations. I managed to tolerate the renovations on 2003 and my stay in March of this year was perfect. This past weekend was absolutely horrible. My Marriott profile states that I need an Accessible room as I am 82 years old and have medical problems and have difficulty walking. This past weekend's visit had me in a room at the very end of the corridor (too long a walk for me) with a bathroom no larger than my lavette at home. It Did have a walk-in shower but the door opened inward which was odd. I had to stand next to the commode to open the door to get out of it My daughter had to straddle the commode to open the door to get out. Had I had a stroke or fallen in the room, the EMTs would not have been able to get to me without taking the hinges off the door. I was totally disappointed with RI management for putting me in a room like that.I did call the desk and ask for a SAFER room but was told they were full. Also I used to love Marriott because the bedding (comforter) was so puffy and warm. Now they are thin and weightless and Not warm. Two years in a row, I have asked for an extra blanket but was not provided one. Something has happened to RI in Hoover to make it less inviting.One thing I can compliment is their breakfast. Always good and Celiacs can eat there. Ironically, I had to stay at a Holiday Express in Columbus, MS the night before I was at RI. I have to say that hotel was excellent, and surpassed my stay at RI this time.