Marco Polo Properties in Hong Kong

This is an older hotel. I chose it because the rooms are slightly larger than average, and we were traveling with a child, so we needed an extra bed. As for service, there's nothing for us mainlanders. I didn't see a single smile during my entire stay. They're all smiles and Chinese etiquette for foreigners, though. We were checking out at the same time as some foreigners, and the concierge helped them with their luggage to their car, but didn't even acknowledge us, let alone offer help. I initially booked for one night, and the next day I went to the front desk to extend my stay. I asked if an upgrade was possible. An impatient female receptionist told me the hotel was fully booked. I pointed out that I could see rooms available for booking on Ctrip, and asked why she was lying. She then said I had already booked a deluxe room, so there was no upgrade available. Posters celebrating the 29th anniversary of Hong Kong's return were plastered all over the streets of Hong Kong. It's been 29 years, and I've visited over ten times, yet they still show no goodwill towards mainlanders, only resistance and disgust. I really want to ask, where does your sense of superiority come from? Is the money spent by mainlanders not real money? Was my room rate significantly cheaper? I doubt they'd give me such a discount, so why the lack of friendly treatment? After a few days, my child complained that his chest was itchy. I saw some small red rashes. Later, my husband said his back was itchy, and I saw similar small red rashes. My husband suggested it might be heat rash. Our family didn't want to argue with the hotel and ruin our mood over this; we were too tired and hot, so we didn't pursue it further. Hong Kong was scorching hot these past few days, hot enough to make you dizzy. Due to this unusual weather, I'd advise against visiting at this time of year. The location is right by Harbour City, making it the closest hotel to the Star Ferry. Besides its good location, it has no other advantages. However, this geographical location, being in Tsim Sha Tsui with too many tourists and very close to the West Kowloon High-Speed Rail Station (under 40 HKD by taxi), means the shopping environment and service attitude are not as good as on Hong Kong Island. Next time, I will definitely choose to stay and shop/eat on Hong Kong Island. I will not choose this hotel again. I wasn't even in the mood to take a single photo to showcase the hotel. The only picture I have is of the distant sea viewed from the window.

Staying at this hotel near Harbour City for my trip to Hong Kong was a great choice. The location is super convenient, right inside the mall, making getting around a breeze. We didn't opt for the hotel breakfast as we ate out every day. Hong Kong rooms are generally small, but this hotel's room was actually quite spacious. When we arrived, the room was very damp, possibly due to the weather. After speaking with the front desk, they promptly moved us to another room and even provided a dehumidifier.

I've stayed here several times in different rooms, but the curtains never close properly, letting light in from outside the door all night. The soundproofing is also quite poor, and the room itself feels very damp with bad air quality. The faucet on the sink has very sharp edges, the complimentary toothbrush bristles are too hard, and the hairdryer has low power. The shower faucet leaks whenever I try to switch it to the showerhead, and the mattress is too soft with a dip in the middle!