Marco Polo Hongkong Hotel

Marco Polo Hongkong Hotel Reviews

Marco Polo Hongkong Hotel

No.3 Canton Road, Kowloon, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
Marco Polo Hongkong Hotel
Marco Polo Hongkong HotelMarco Polo Hongkong HotelMarco Polo Hongkong Hotel
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Marco Polo Hongkong Hotel Guest Reviews

4.3/5
Very Good
5392 review
Verified reviews
Location4.4
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(5392)
Positive reviews(4958)
Reviews with photos/video(1113)
Convenient for shopping(417)
Large rooms(342)
Strange smell in room(209)
Delicious breakfast(146)
Nice sea view(143)
Stayed multiple times(71)
Close to metro(58)
Negative reviews(434)
Anonymous User
Deluxe Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 9, 2024
love the location and the room given. love the spacious room and amenities available in the room and in the hotel. i can see the lovely Hong Kong view from the room. the hotel even surprised me with a birthday cake during my stay. I was very touched and I am looking forward to staying with them next time!
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
A.A.Z. Yaghuti
Superior Room
Stayed in Oct 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Oct 9, 2024
- Amiable staff - in downtown and close to the subway station over the big fancy shopping mall - breakfast was great at a good price - most probably I'll choose this hotel for the next trip
Response from Property: Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
RoCal
Superior Room
Stayed in Oct 2024
Travel with friends
19 review
4.2/5
Very Good
Posted on Oct 8, 2024
The hotel location is the best if you want to go shopping for high end to mid range stuff. But the hotel itself is just old and the room as well. I felt i was still living in the 80’s and 90’s. The only item that has upgraded is the flat screen tv. The rest is the same.
Response from Property: Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Anonymous User
Superior Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Check in was fuss free. The room is clean and provided with good amenties. The receptionist was helpful with my request and gave me a higher floor rooms. It was my partner birthday and the hotel gave us a cake. It was quite near to places that I want to go too. Overall it was a good stay in Hongkong.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Neo De Leon
Superior Room
Stayed in Aug 2024
Solo travelers
26 review
5.0/5
Outstanding
Posted on Aug 28, 2024
I will surely book again for my next trip in Hongkong. A zero defect service from the staffs.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
KHEDDAOUI BILLEL
Superior Room
Stayed in Jul 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Aug 24, 2024
I like this hotel big room. Nice breakfast . 7 ~10 minutes to MTR near harbor city and star avenue Price it’s ok for everyone
Response from Property: Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Chapbuddylad
Superior Room
Stayed in Jul 2024
Family
8 review
3.7/5
Posted on Jul 15, 2024
STAYING AT ROOM 1258. THE SELLING POINT OF THIS ROOM IS ITS AWESOME HARBOUR VIEW. SPACIOUS NICE DESIGNED. HOWEVER INTENSIVE UPGRADING IS NEEDED TO KEEP ITS COMPETITIVE ADVANTAGE. ROOM HAS A MUSKY ODOUR.
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comment has been well received. We sincerely apologize for falling short of your expectations, particularly with the unpleasant odor that you have encountered during your recent visit. Rest assured that necessary action has been taken to ensure the smell problem is rectified immediately. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts.Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong
Guest User
Superior Room
Stayed in Jul 2024
Business travelers
1 review
3.0/5
Posted on Jul 21, 2024
Except it's location and okay breakfast, the hotel is very dated and need an urgent upgrade.
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong
Guest User
Superior Room
Stayed in Jun 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The location of the hotel is excellent, by just walking distance, you can enjoy fantastic view and delicious food. The panoramic view of Victoria harbour is just a stone away from hotel. The hotel room is big, clean and comfortable. Everything was just nice and worth to stay. The check in check out process is quick. The cafeteria is a good place to have talk with nice coffee and dessert.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Jingyu
Superior Room
Stayed in Jun 2024
Family
4 review
3.5/5
Posted on Jun 16, 2024
Inconvenient for families with stroller as there is a flight of stairs to hotel lobby. Will not recommend if using stroller
Response from Property: Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Anonymous User
Superior Room
Stayed in May 2024
Couples
73 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Hotel is good location to good views and shopping street. Breakfast is good too. Will visit again
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Vasimin Relu
Superior Room
Stayed in May 2024
Family
7 review
2.2/5
Posted on May 18, 2024
Disappointed. Breakfast no many options,they charge for nothing. Clean is not clean , the room very bad smells (Moly and I will not stay any more. The receptionist was very nice . The India guy ( valet ) amazing guy . Rest nothing this is not 5 star hotel … 3 star with indulgent 4 …
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong
Guest User
Deluxe Harbour View Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 14, 2024
Obviously the best location at the edge of the peninsula. Old establishments and facilities are also old. Kept the room clean and the staff was amicable and helpful. I like the art paintings in the hotel. Less attractive bars and restaurants.
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Cheng
Superior Room
Stayed in Apr 2024
Business travelers
1 review
4.2/5
Very Good
Posted on May 4, 2024
Very nice hotel , just above the biggest shopping mall of Kowloon. 2 minutes to the star ferry port and the Victoria Bay.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Continental Superior Room
Stayed in Oct 2024
Business travelers
133 review
2.7/5
Posted on Oct 19, 2024
Hotel rental is extortionate for two consecutive days. More expensive than booking the hotel room separately for two days.
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong