Holland Hotels with Gym

I am a Lifetime Diamond member and frequently stay at Hilton hotels. During my stay at the DoubleTree in Holland, Michigan, I opted for the AAA breakfast-inclusive rate, which I typically do not choose. As a Lifetime Diamond member, I also receive a $15 daily food and beverage credit, but in this instance, I expected breakfast to be fully covered, with the exception of the tip, based on my booking. Unfortunately, the hotel incorrectly billed me for breakfast, then attempted to credit me based on my Diamond status, which is not what I had booked. I approached the front desk to resolve the issue, and the situation became unnecessarily frustrating. The staff member I encountered, who seemed very young and inexperienced, appeared completely unable to handle a basic billing discussion. When I attempted to show him my booking confirmation on my phone, he interpreted it as an aggressive move and ran to the back, visibly upset. It was clear that he was not equipped to handle even minor customer service inquiries. Perhaps he would be better suited to a non-customer-facing role, such as housekeeping or back-of-the-house operations. Ultimately, I had to call Hilton directly to resolve the billing issue, which should have been a simple fix. As for the hotel itself, it is substandard, barely above the level of a Ramada Inn. It appears to be poorly maintained, possibly in receivership, and clearly lacks adequate staffing. Based on my experience, I cannot recommend this hotel unless significant investments are made in both its facilities and staff training.

Hi, I recently stayed one night in this hotel and the experience was one of the worst i ever had .Checked in to the hotel and the room smelt very bad .I had to contact reception to get room freshener and odor remover. The micro oven did not work, television did not work and you may not believe it but even the air conditioner did not work. When we complained about it they said they will inform maintenance next morning and there is no other room available . Due to the hot and very uncomfortable weather inside room my wife and kid both started feeling really sick and eventually when maintenance team could not get the A.C working we had to shift to another room in a different floor carrying all our luggage past the midnight. Positives - we liked the breakfast options and could have been a nice stay for one night if the room was in working condition

I checked into this hotel and was putting in a room where a window would not close so I proceeded to the front desk to get my room changed. No problem there I did notice that the floors are sticky while walking around, The smell of curry filled the hallways of the entire hotel. The carpets were absolutely disgusting. The people at the front desk were rude and never gave me a wake up call as requested. Also housekeeping was terrible. They left my bed a mess, but did tuck in the sheets, and they have the worst pillows I've ever slept on. Do not stay at the hotel unless you cannot afford to stay somewhere else. One last thing the breakfast is not even a breakfast. It's a brown paper bag with crackers and water. You're lucky if you get a yogurt.