Bayasgalan
March 6, 2025
I chose this 'Shangri-la Hohhot' hotel specifically because it offered late checkout. However, when I arrived at the hotel, they told me I had to check out at 2 PM, and if I checked out after 2 PM, they would charge me for an extra day. On trip.com, the hotel had a 'Late checkout' badge and claimed that late checkout could be arranged upon request. This was misleading. Almost all hotels in Hohhot already have checkout at 2 PM anyway. If their 2 PM checkout was considered 'late checkout,' we wouldn't have chosen this hotel. After negotiating, we finally arranged to check out at 4 PM and checked in. But the next day, they called our room repeatedly after 12 PM asking if we were going to check out soon. It seemed like they had forgotten or failed to note our agreement to check out at 4 PM. Staying at this hotel felt very stressful. I definitely won't stay here again. I don't recommend it to others.