Guest User
January 31, 2025
We booked two rooms for a mini break from Hanoi for Tet. Me and my husband and I had stayed here last year and really loved the hotel and location so we're keen to return with friends. The check-in was a bit of a nightmare as I assume they have had a change in policy since our last visit as they did not accept passport scans and insisted on our visa details, too. This was completely different from last year and awkward as our passports were in the process of being renewed, so we didn't have them to bring along. Eventually, they let us stay, but I couldn't help but think this could have been made clearer prior to arrival. The hotel sends out detailed information about the hotel prior to arriving, and this info should be added to that. The above aside, we all enjoyed our stay very much. The rooms were huge and super comfy with a great balcony. The breakfast was super tasty and varied enough for a few days. The pool is not heated, but it has a decent length and is okay when you get going with laps. We hired a few bikes for a morning, and these were much better than expected, very sturdy, and done the job easily