METRO POINTS HOTEL

We were at the hotel at the end of October 2023. The area where you find the hotel is quite convenient if you want to go to the city center, and the neighborhood is interesting with several good restaurants. The staff was very helpful and the breakfast that was prepared for us was very good. In terms of cleanliness, I had no complaints with the only exception that the first few days the room had a bad smell, probably due to the excessive humidity in the city, but from the moment I mentioned it to the staff, they solved it immediately.

Great stay for our first night in Hi Chi Min city. Reception staff all very friendly and helpful - Kien, Pat, Quynh and Phuoc. Room had everything we needed and more. Area full of excellent choice of cafes and restaurants

5* for staff who were delightful but I’m afraid the hotel itself was a disappointment. We booked and paid for a room with a balcony as listed in our booking description on *********** but did not get a balcony despite sending this message directly to the hotel. ‘The most important thing for us is the view from the balcony so we would really appreciate a room on as high floor as is possible. With thanks.’ We did see some rooms did have small balconies with chairs on but our request and booking stating the room had a balcony was not honoured. If the information on the booking sites they are using is not accurate or guaranteed they need to update their information. The room was also supposed to have a kettle but there was none so I had to sit on the floor to boil water in a microwave on a very low shelf. No bedside lamps and the shower room flooded as the drains need unblocking in the bathroom. The room and bathroom were however clean and the bed comfortable. Breakfast was a big disappointment. I even ordered meatballs one day (even though I didn’t want them) as I was told it would come with a crusty fresh roll but yet again it came with horrible processed white sliced. At least they had fruit and over sweet yoghurt but we bought breakfast out. The breakfast menu you have to pre order from is very confusing. You only get one drink, juice or coffee and you have to pay if you want another. So strange, much cheaper hotels we stayed in offered endless drinks in breakfast and a much wider unlimited selection of food at breakfast.

I booked a deluxe twin room for 3days. On arrival the receptionist informed me that they had upgraded to a triple as it was bigger. The photos on *********** - clearly have been edited as the place looks very old and worn down. Clearly needs updating. On getting to the room, there was a clear smell of dampness. On investigating found a large damp patch in the ensuite. Unhappy, that the hotel was actually letting this room out, i complained, regard to health & safety. They then escorted us to the 10th floor, where it was obvious, guest rarely used, as we were questioned why we were now being allocated one of these rooms. (they are just for show). ?? within the corridor there were loose wires hanging from the ceiling and a wifi router hanging don like a light. If i was a few inches taller, it would block my path. They stated on the coffee making equipment would be in the room. There was none, and the kettle, actually had the wrong type of plug on it- so clearly had never been used. The shower was constantly cold and would overflow as the drain plug was blocked. I tried several times to adjust this yet. the water just found its way to the corner of the bathroom and leaked through cracked tiles. The site also stated a safe/fridge would be in the room, the safe was rusted up and there wasn't a fridge. The fixtures and fitting throughout the entire place need updating. I have never written a negative review in my life as I have served in the Army, I can honestly say, this is the worse place I have ever stayed. I am aware Covid has effected people life styles and income yet due to the dire state this place is a health hazard. As regards to the breakfast, stay well clear of this, and the kitchen which is on the 11th floor. The standard is well below par and the coffee is warmed up from the day before. There is no toaster, (which i could have lived with) - and the choices available are limited and I would have to question its freshness.

On the surface a newly renovated hotel but evidence of mould in bathroom and the water from shower just goes everywhere. To open cupboard door one has to move chair. Very comfortable bed .Air con works A kettle for hot water toiletries of toothbrush ,razor etc a refrigerator and power points that actually work Centrally located and walking distance to markets and eateries Breakfast did not cater to westerners only the Asians no toast and juice was cordial and people just went elsewhere for breakfast If this hotel wants to survive changes need to be made