Express by M Village Thach Thi Thanh Reviews

There's a front desk and half of the time someone sits there. The staff are very attentive and responsive on WhatsApp. The location is very good, steps away from the famous pink church and you can walk to city center where all the shopping malls and big attraction sights are (about 30-40 mins walk depending on your pace, but it's a pleasant walk). Tons of nice local coffee shops, restaurants, convenience stores are within walking distance, and lots of vegan/vegetarian places too. Bin Tanh market is super close where you can change money at the gold shops that give better rates than malls and the airport. But light sleepers should be aware that sound-proof is BAD, I got lucky the first two nights the other rooms on the same floor weren't occupied, but the 3rd night, both rooms had guests and they were making noise the whole night I had to turn on music in order to sleep. Also it's a lot more expensive than other M Village rooms (there are two M Village nearby) maybe because there's a kitchen, but if you don't cook, no need to spend the extra money. And some of the cheaper rooms in other M Village are actually bigger.

Rooms - nice and spacious with basic amenities such as toothbrush, soap, kettle, and hair dryer. Only water is provided for free, no coffee or tea. Snacks are chargeable as usual. Aircon works well, and the bed was comfortable 😌 Service - decent, but they don't have a proper reception. They service through a small table in the cafe downstairs. Staff is usually not there, but you can get in contact through WhatsApp. I'm not sure what the arrangement was, but you can't sit in the cafe unless you're a patron of the cafe - not the hotel. It's quite strange. Room service is only provided once every 2 days - not an issue for me. If you need your room done, just contact then via WhatsApp. Location - decent, close to airport (30-40mins) and not overly crowded with tourists. Still accessible to popular areas.

I was extending my stay for another night through Trip.com, but I don't know if it was a system error or some other problem, but despite asking for payment confirmation several times, they woke up the person who was sleeping and checked the payment information again, and even gave me the payment details from the credit card company, but they kept suspecting me. It was just a simple problem due to time delay, but they couldn't stand it and kept suspecting the customer and treating them rudely. In particular, the large female employee was very rude. They passed on the problem that should be resolved by Trip.com and the hotel to the customer. I checked out in the evening because of the very amateurish employees. They really need to educate the employees. I have nothing to say.