Premier Inn Saffron Walden hotel

Everything except the dinner was awesome. Very expensive dinner for what it was. Quality of food was really bad. Also there was only one member of staff for the bar and the entire restaurant. Both staff members on shift that night in the entire hotel, doing absolutely everything should get a raise and a promotion.

No towels in room, ordered a streak in restaurant asked for medium it came overcooked when l complained to waitress she wasn’t least bit interested. Bar ran out of beer when ordering at dinner. Tried frozen fruit at breakfast still frozen rock hard. Our friends had to change rooms as toilet did not flush . Lots of lime scale in bathroom and very low water pressure. Have stayed premier inn many times but this has put me off for future stays.

My recent stay at the Premier Inn in Saffron Walden was, unfortunately, quite disappointing and fell far short of the usual Premier Inn standards I've come to expect. Upon arrival, there was no staff at reception, leaving us waiting around for a considerable amount of time. This is a basic expectation for any hotel, and it was a frustrating start to our stay. The issues continued into the restaurant. We felt ignored by staff who seemed to be deliberately avoiding eye contact. When we finally did get some attention, it was clear that the staff were unable to use the tills properly, leading to further delays and an overall sense of disorganization. Compounding these issues, we found some of the staff to be rude, which made for an unpleasant dining experience. Our room also presented several problems. The bed was notably small and uncomfortable, making it difficult to get a good night's sleep. To top it off, the body wash dispenser in the bathroom was empty, a minor but irritating oversight that adds to the feeling of a lack of attention to detail. Overall, while the location of the Premier Inn Saffron Walden might be convenient, the significant issues with staff availability, training, attitude, and basic room amenities made for a very poor experience. I hope these issues are addressed promptly to bring this hotel up to the expected Premier Inn standard.

There’s nothing premier about this dump. My first room was dirty, with a full waste bin, newspapers lying around, crumpled, stained bedding and wet towels. I asked to be moved and was given a room with three beds crammed in, like a basic hostel. The room facilities were poor. The tea was the weakest, most tasteless blend possible. I couldn’t sleep as it was one of the hottest nights of the year and there was no air con! The dinner menu was the worst I have ever seen. If you’re vegetarian, vegan or can’t stomach fried food then prepare to starve. There was no fresh fish (how hard is it to cook salmon or prawns? They had mixed grill - hello, it’s 2025 not 1975. The restaurant stank of chips and grease. Breakfast was a farce. Cooked items were overcooked and congealed under headlamps. Advertised items weren’t available. What really concerned me was that the breakfast orange juice had been substituted by an orange, grapefruit and pineapple juice. Grapefruit can be very dangerous for many people on a range of common medication. There was a sign, but it had Orange Juice in large letters and details of the swap in smaller print. I raised this with the manager who couldn’t care less.

Same as every other premier inn apart from they do not have any fans fior the rooms and only tge usual air conditioning that is controlled from downstairs by staff.Only the fan speed is able to be changed in the room. The chef is surprisingly good and the staff are friendly. And helpful

Comfortable and clean room, very quiet, therefore not disturbed during our stay. Staff very helpful and gracious. We were greeted by Laura, who really is an asset to "Premier Inn". Laura and Jay looked after us extremely well, and accommodated our every need. Excellent value for money too. We would certainly stay here again. A huge thank you to Laura and Jay.