Premier Inn Hitchin Town Centre

Staff were fantastic, room was perfect, breakfast was phenomenal as expected. Couldn’t have asked for anything more.

Bedroom was too hot even with the air conditioning at coolest level. Had breakfast one morning and hot buffet items were merely lukewarm. Staff were very friendly and helpful.

The booking process was easy and when I reached out for some additional help, it was dealt with very quickly. Being able to cancel if necessary was also very useful, although thankfully we didn't need to do this. Megan checked us in, she couldn't have been more helpful, we were able to park right outside to offload passengers and luggage and were given all the information we needed on car parking. There was a short-stay (free overnight) car park immediately opposite and a long-stay car park a short walk away. Megan took us to our rooms and offered to assist with luggage. We were given all the info we needed regarding the restaurant etc. As one of the party members was disabled, we had one accessible room, and this also had an adjoining room, which was a great help. Both on the ground floor so we didn't need to negotiate the lifts. The rooms were clean, pleasantly decorated and had everything we needed for our 3 night stay. We had paid for breakfast in advance and enjoyed the unlimited offering every day. We ate in the restaurant on two nights and found the meals to be well-presented and tasty. There is a M&S food hall just around the corner for lunch supplies if wanted or a selection of food outlets within walking distance. The beds were very comfortable and we slept well. The rooms are spacious and the walk in shower in the accessible room was a great help. There were also rails around the toilet and a low level peep hole in the room door. There was an emergency call bell if required. All the staff were very friendly and helpful. They worked very well as a team so must have a good manager. When we needed advice or assistance they were always able to help or find someone who could. Megan stood out as particularly thoughtful, organised and informed.

The service we got from every member of staff was excellent. They were all very friendly and helpful. Location was perfect too.

The member of staff called abbie was so polite and attentive towards us, from the moment I walked in to check in to the time I came down to go out into town. She welcomed me with a smile and a hello which is really appreciated as it makes you feel noticed, we had a casual chat when I checked in regarding my motorbike, the location is ideal is it’s slap bang in the middle of town so the stroll home drunk wasn’t too long, the room was very well cleaned and bed was perfectly made

Great location if visiting Hitchin. Basically in the centre of town. Very clean and comfortable hotel with nice staff. Breakfast was really very good plenty of choice. Parking needs some thought and planning but nothing too stressful. Recommend for staying in the Hitchin area.