Premier Inn Hinckley

May I say the welcome and helpfulness of the staff was outstanding. We had a couple of minor problems with the room .. these were quickly solved with a smile. Our room was a little tired.. but good location restaurant nearby, good parking more than made up for this. Will return.

I don't have any issues with the hotel at all but, unfortunately I added the breakfast and evening meal package. The food is served at the onsite Brewer's Fayre and it was truly awful. Avoid the food at all costs would be my advice.

We booked in Tuesday pm and were staying two nights leaving Thursday morning. We asked for disabled room so the wife would be able to use the wet room shower and this was ready for us. When we arrived the bathroom sliding door would not shut and was catching on the carpet. After we had a shower I discovered the reason why. The water from the shower was not going down the plug hole and it had spread to the door so it was wetting the carpet which had caused it to swell. Chris the young lad on duty came up and mopped the floor dry and promised to have it addressed the next day. When we went down for breakfast I asked at reception what the was going to be done. The lady who appeared to be in charge said she didn’t think it was that important an issue, told me they has no maintenance on the Wednesday and did we really need a wet room. I said we did and was told they’d sort something out. We returned Wednesday evening and they had obviously cleaned the shower plug hole so the water ran away correctly but bathroom door still couldn’t be moved. As we were packing to leave my wife stubbed her toe on the bar which linked the two beds together, one side was undone and the screw was missing. (See photo) Last time we stayed at this place I was really pleased, this time disappointed. Firstly : You could see by the water stain on the wet room floor that it had been overflowing for some time, so why had it not been fixed before, I cannot believe no one had reported it before. That means they deliberately put us in a faulty room. Secondly : There is no way the person making the bed could not have seen the missing bolt. I checked under the bed and it was definitely not there…. I suppose I should be happy that the beds didn’t come apart in the night and dump us on the floor. I’m hoping next time we come back things will be different otherwise we’ll have to look further afield.

You know what to expect from a Premier Inn and it didn't disappoint! Good clean room, large comfy bed, nice bathroom what more can you ask?