Guest User
September 8, 2022
We booked the highest grade room, so we were excited as we opened the door and entered, but we heard people talking from the back. They were still cleaning. (And they were talking on their cell phones, saying, "Oh no, a guest has already arrived!") Seeing us in shock, they quickly left the room, but the toilet was still half-cleaned and hadn't been flushed, so we wanted to go home already. The room was so shabby that it didn't seem like a high-grade room. The bathroom was so ******* that it seemed like a ghost was coming. It smelled moldy, and when you sit on the massage machine, the deteriorating synthetic leather gets on your clothes. The toilet was like a toilet bowl you'd find in a Showa-era community center. I was impressed by how well the photos on the website were taken to disguise the mess. We pulled ourselves together and went to the large public bath, but this time the door to the cleaning supplies closet was left open, so we could see the inside was a mess. When we got in the bathtub, a lot of hair stuck to our toes, which was really awful. However, the dinner was very delicious, so it was good, but we won't be coming back. I think the hotel should think about pricing. It's not worth it.
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