Palmera Inn and Suites

I had a pretty horrible experience at Palmera. When I booked, I was told check in would be around 3 pm. I showed up right before 3, and entered the lobby. The female concierge said “If you’re here for check in, it isn’t until 3:30.” I said “oh, the person I spoke with told me 3”. She said that she can’t put me in a dirty room. I said okay, and left to return. I found this rude, that I was not welcomed or greeted or spoken with, just sort of barked at that I was too early. Regardless, I returned around 3:45 pm, and waited to be checked in at the front desk. All 3 of the individuals at the front desk were rude. I was again, not welcomed, not greeted, not informed about any of the hotel amenities- just asked for my name and my card and was told to sign some things. Another man was asking the employee to help him get into his room that he had been locked out of, and the employee spoke to him over the guests waiting to tell him they’d be with him when they could but that they were clearly busy. I again, found this all rude and was disappointed by the lack of attention to service. I felt like I was at the DMV, not like I was checking in to my hotel. I didn’t need anything throughout my stay, and the facilities were nice and as advertised. 45 minutes before it was time to check out of my room, the hotel provided in room phone rang. It was the same concierge that was rude at check in, telling me that I was going to receive a free vacation for staying for the night. I understand her job is to get people in the doors for their tour at the vacation club, but her tactics were deceptive and aggressive. Upon checkout I hoped to receive some sort of redeeming interaction, but I did not. I approached the desk, was asked for my keys, and was given my receipt. No thank you, no smile, no hello, no goodbye. The concierge stopped me on the way out to give me my paperwork for my tour- when she got to the deposit section she looked at me and said “I’ll just waive this because you don’t look like you have anything on you.” That was my last straw- after being told by the hotel staff that I didn’t look like I had any money, after paying for my $300 room, I left. I myself work in hospitality and I was not only disappointed but actively offended at the way I was treated at Palmera Inn and Suites. I reached out to management, voiced my concerns, and waited to hear back about some sort of resolution, but after many attempts, I have been ignored. I will certainly not be staying again and I recommend finding different accommodations when visiting Hilton Head.

Excellent...huge room..modern bath..king bed..probably the best included breakfast we've had in years...reasonable priced in the relatively expensive Hilton Head area...off the main drag with plenty of parking and outdoor games for everyone

My husband and I had a wonderful stay at Palmeto Inn and Suites. We had stayed there before back when it was called Park Lane Suites. I must say, it is much improved! We stayed in a King Suite. The rooms have been completely renovated and are very lovely: spacious, comfortable bedding, wide and spacious bathroom with walk-in shower, fully equipped kitchenette with full size fridge, sitting area, balcony (ours overlooked the pool). The whole place is very clean and the staff is top notch and hard working including the front desk, kitchen, maintenance and housekeeping. There was one employee in particular who stood out: his name is Billy and he’s all over the place. He’s in maintenance, but saw him helping out the front desk staff and kitchen staff at breakfast time. He’s very friendly and so helpful! Breakfast is great here: scrambled eggs, sausage, hash browns, French toast, bagels, cereal, fruit and much more! Pool and hot tub are very relaxing with surround sound music all day long. Pool towels are provided, if needed, at front desk. The only thing I would suggest is more handicapped parking spaces.

This hotel is very nice with updated modern decor and very clean. Great personable staff and great customer service from the GM, Andrew, all his front office staff, Billy in maintenance, kitchen staff and housekeeping. Great pet friendly area that takes up the entire back of the hotel with easy access sliding doors. Pool area and breakfast area are beautiful, clean and well maintained. Huge free parking lot. I have been here many times and we will surely return!!

This place is one of the best hotels I've stayed in and the customer service is beyond superb. The rooms are clean spacious with fully functional kitchen. The location is perfect for getting to the beach and other recreational places. Special shout out to J for being so amazing at the front desk!!!!!

What a pleasant surprise. The suites were spacious, comfortable and-in light of the prices on Hilton Head-reasonable. The breakfast which the hotel provided, was very good. The staff was polite and helpful. The area is also full of convenient shopping.This was clearly the best hotel we've stayed in during the last 10 years.

This turned out to be a good choice for lodging in our view. The rooms are spacious and clean and there was ample room for our three person family. The complementary breakfast was above average as well. Eggs, sausages, a pancake machine and a variety of cereals are offered.

The hotel and grounds are magnificent. The hotel is very clean. The staff is very friendly and helpful. The breakfast was OK. The pancake machine was cool. There are several restaurants within walking distance. My only complaint is that I could not find the beach.

The suite rooms are nice and spacious. The grounds are nicely landscaped, and the interior spaces are clean and inviting. The continental breakfast exceeded our expectations. It included the typical fare, plus hot foods. The hot food options were different each of the three days we were there. Would definitely stay here again.!