Ray K
February 19, 2024
This vacation is the longest we have been able to stay Grande Ocean - three and a half weeks. We have been here for many an anniversary over the last 27 years. When we first arrived, there was an issue with our reservation. Connor was so kind and helpful. He asked me to leave it with him and the team. He said don’t worry about it. Go to your villa and I will work on it. He found a resolution so that we could just relax and enjoy the lovely villa we were already in. Then we went to rent our tandem bicycle that is our only form of transportation on the island. We were told that there are presently no tandems for rent at Grande Ocean, as they have all been retired. We would have to rent from an outside company and would not be allowed to receive or keep the bike on property. But wait! Brenda came to the rescue the very next day. She found out about our problem and took it upon herself to solve. She worked hard to phone around to other Marriott properties and found us a tandem at Barony Beach. She had it brought over and looked after us in such a kind and professional way. We are sooooooo grateful!!!! Abbie T was so helpful on my artistic endeavor to give my husband two hand-painted wine glasses for our special time. I remember her from last year. She was super friendly and helpful then as well when we crafted some home made soap. During several events on property we have run into Brenda, Lauren and Abbie. They remember our names and go out of their way to make us feel welcome and special. I just wonder when they get time off! I think they might be cloned! I would also like to mention Olivia who cleaned our room. She went above in beyond. Not only was everything spotless and smelled so fresh and clean, she also did lots of little touches to make the room look extra cute. Thanks again to the amazing staff at Grande Ocean. And, yes, we will be back!