Residence Inn Portland Hillsboro

We have stayed at this property 4-5 times, each time with a mostly positive experience. Enough positive that we have returned multiple times. Staff always seem to be highly engaged and are great to work with. Marriott status is always acknowledged and that is appreciated. They recently finished upgrades to their units and they are in great shape. Very comfortable, with new everything. I have been ok with paying a little more for this property than a similar ones nearby, that may cost less, for all of those reasons listed above. Then, this last stay happens. Welcome back! Are you parking a car with us? Ok great, please put this in your window so we know the car belongs to a guest, oh and we now charge 12 dollars a day for parking. 12 dollars A DAY at a Residence inn? Our family is pretty loyal to a location once we find it, but not with a 12 dollar per day parking fee in Hillsborough. Seriously, just scratch my head on that one, especially when the signs around the property say "not responsible for damage or theft"- well, if we are paying to park, I'm guessing perhaps some responsibility may play into that for your property management. Perhaps even a little bone could be thrown for higher level Bonvoy status. I could not imagine staying here for a week, and having to pay 84 dollars to park for a week. We paid 36 for two nights as we had two cars for one of the two nights. Maybe even could have said, we won't charge you for the second car since its just one night. Looks like a money grab, felt like a money grab. It is a money grab. Unfortunately we won't be back, but wish you the best moving forward.

A quiet, comfortable stay. We stayed in the two bedroom unit and there was a surprising amount of space! Each of the rooms have full bathrooms and locks on the bedroom doors allowing complete privacy if needed. The kitchen had everything needed to cook. The desk area was large enough for multiple people. Hotel staff were genuinely friendly and helpful. Overall, a quiet, comfortable stay.

Great little apartment set up with small kitchen. Staff had great service, but they deactivated our door keys before checkout time and it was a hassle to get the car loaded. The only reason we didn’t rate as Excellent was the world’s worst cookware in their kitchen unit. That could be improved for sure!

Nothing except good things to say about the personnel. From the front desk person to the cleaners everybody was so nice and polite. However the rest was not great. We had booked 1 king bed with sofa bed room for 4 (2 adults and 2 teens). Upon arrival, the sofa bed was not prepared. We called the front desk and the cleaning person stopped by with linens for us to take care of it it was not expected 😅 don’t get me wrong the cleaning person was really sweet and polite but we could not communicate because she only spoke Spanish and we don’t so we were taken by surprise. We tried the sofa bed and it was really not comfortable to sleep in it so we went ahead to rent another study room which the front desk was prompt to accommodate. They offered a room close by the first one which we were intislly super happy however the second room was close by the barbecue area and we could not sleep in the room before mid night because of the loud noise around. I mean I understand people having fun but you have to be respectful of other after 10pm. Each room costed us $260-280 and we could have had a better price at a near by hotel so next time I think we will just do that.

Not enough parking. Front desk was unattended when we went to check in and when we went to ask for blankets. No extra bedding for pull out sofa, dirty pull out sofa mattress. Room smelled like cigarette smoke and cleaner to try to cover it up. We bought scented candles to make the room smell better during our stay.