Trailborn Highlands

Located in a area away from the main street area, but close enough that you could walk to town. Very clean and comfortable. Nice gathering room with a fireplace to relax. Would like to see a comfortable chair in the bedroom besides just an office chair.

I recently stayed at this hotel and was not impressed. A king bedroom was $400 plus a night. I have a 1-year-old and I woke up the next morning with a bunch of ants by the front bedside table. I called and the front desk explained this was a "common issue" for their area and the bug man was making his rounds and he would stop my room next. I didn't feel very comfortable since I had my 1-year-old there in such a tight space and was formula feeding from his Keurig as well. I will say the front desk associate was very friendly and super accommodating when I asked for a new room he granted this request to two doors down in same King room. I checked in and there was a roach and spider by the front door. Again, for $400 plus a night, I would expect a little more from this hotel. If it was just me and my spouse, that's OK, but with my 1-year-old crawling around, it's a no-go next time.

Newly renovated hotel. Rooms are spacious and very comfortable. Hotel has many amenities and the staff was extremely professional and courteous.

Room was large and comfortable, loved the robes! Shower was excellent and enjoyed the outdoorsy smell of the hand soap provided. The lobby eating/ hangout area was spacious, crazy, and well decorated. The banana bread breakfast was yummy.

I really enjoyed my solo trip. Staff was super accommodating and made sure I knew what there was available to enjoy in terms of activities and services. The room was secluded and well appointed… nice lighting throughout. Spacious. Love the vibes. Dinner in the cabin restaurant was delicious!

For this hotel to ask for $600 a night, then there must be something that stands out to warrant that nightly price tag. Knowing the property (and rooms) don't necessarily stand out as anything other than a very basic/standard economy option, then the service must be outstanding. And to be honest, the service was the worst I have seen in a very long time. As a customer, I am not looking to be waited on hand and foot, it is just in regards to an act of kindness or willingness to be supportive in the stay. I believe his name was Bear, at the front desk. Not only was his personality a 0/10 in friendliness, he couldn't care less to be accommodating. I gauge he is a more serious individual, which is fine, but to be the first greeter at the hotel and he isn't able to break a smile, you wonder if there is a better role for him at the property. The next issue was on the dozens of different nickel/dime fees. If you are paying $600 for one night, you should not be approached for a $35 upgrade to check in a few hours early. There is a standard in the industry that if the room is ready, then the guest should be accommodated. Especially when shared that we were staying to attend a wedding that started at 4:30 pm. So a 4 pm check-in creates a lot of difficulty. I understand if rooms weren't available, but when they are, which was communicated that they were, then the upcharge should not be presented and pushed. Feels disingenuous and puts a terrible taste in your mouth from the start.