Lord Bute Hotel & Restaurant

As always our stay at the Lord Bute was perfect. Room Fabulous. Restaurant and Food perfect. The Lord Bute does what it says on the packet, everything is always just so. It is hard to believe that this very well run hotel & restaurant is manned by such a small efficient, effective and customer focused team. If you are staying at Lord Bute, don't succumb to the offerings of other local food outlets because they are cheaper, if you do you will really miss out on this fine dining experience. A real treat. We will return......

we stayed for one night on may 4th. Unfortunately we were woken to the sound of the fire alarm at 11pm. There were no staff available to assist. Eventully we found a number to call. They agreed to come and turn it off but took half an hour to do so as they were not on site. They had no idea if there was a fire or not. The alarm then went off again at 3am! This time the staff refused to come out and we all had to try and turn the alarm off ourselves. After a sleepless night we had cold/ tepid showers as there was no hot water. We were promoised a refund by the receptionist before we left. We all had paid half and refused to pay the rest. Having tried to call and receive our remaining refund the manager refused but offered us a free nights stay. We do not want a free nights stay but simply a refund for the awful experience of the one night we did stay. I know of at least 2 others who have received similar refusals. One family with culdren could not stand the noise of the alarm and left at 3am. overall the treatment we received was not only poor, but represented a health and safety risk. Without staff on site they had no idea if there was a fire or a false alarm and seemed unconcerned.

Extremely friendly and accommodating staff Excellent food!

Absolutely excellent everybody at the Hotel was so helpful and friendly got a lovely room upgrade the food was absolutely gorgeous and we had a lovely night sleep such a lot of history to this place would definitely recommend it to anybody. You will not be disappointed.

Wowcher deal B&B ,housekeeping needs attention, pillow cases looked like they had never seen an iron,bathroom heated towel rail not functional and no radiators just an air-conditioning unit which was inadequate to heat the room,left on all night and very little sleep as the light caused us to be awake ! Only couple staying so breakfast was just tea/ juice/ toast and cooked,no cereals offered or a top up tea or toast. Definitely not 5*

I took my partner here for his birthday including 3 course meal, over night stay and breakfast. The food was incredible, no complaints whatsoever. All service is friendly and attentive. Room was ungraded for us and just lovely with really good quality pillows bedding and robes. We will be returning!