Wendover Arms Hotel

Careless attitude of staff, wasnt bothered when reporting cochroach like bugs in the room. It was located on a corner of a rough area main road.

I went to this hotel as I had to book somewhere last minute. The hotel looked okay from the outside but upon entering I realised what a mistake it was. The manager or landlord was extremely rude to my partner. He spoke down on us and tried to tell us how lucky we were that the hotel room was under £100. We were told we could check in at 12pm by the receptionist. He said this wasn’t true and called the receptionist and proceeded to swear at him in front of us. As if this wasn’t bad enough the hotel room was also tiny, dirty and a horror to be in. That room was not even worth £20. I would have been better off sleeping in the car. After being in there for around 20 minutes we heard swearing, screaming and loud banging. The manager then told us this was somebody the council had put in. The next day my partner told him he should infrom guests beforehand, he told my partner it was a lie and he did not know about anybody the council put there. He also shouted at me for paying less that he thought I should when booking the second night, I told him I paid the price I was told to pay. This whole ordeal was an absolute disaster. I feel VERY DISRESPECTED, never again will I ever stay at that horrible place. The way the manager spoke has literally disgusted me.

Arriving at this hotel, we were met with a friendly receptionist behind the bar who greeted us and gave us our room key. The bar at the time was slightly rowdy but we proceeded to our room and the key at first did not work and after 20 minutes we got it working. The room was nice the sheets were clean but our window did not lock and the door did not have a deadlock on it which makes me slightly uneasy on a hotel stay. Ultimately, the hotel did the job for us as we were going out that evening but in a different situation I would definately be paying more to stay somewhere nicer!

Partner stayed for business. Registration was entered into parking confirmation as requested. Stayed again on a separate occasion and was told the machine was out of service. We now have two parking fines and are being threatened with CCJ’s despite proof of staying. No one at the hotel is ever available to help. AVOID THIS HOTEL AT ALL COSTS. Even without the parking fines the hotel is unclean, unkempt and has terrible customer service. It’s more like a half way house.

Staff member very polite & friendly quiet & very clean