Name: HF Ipanema Park
Address: Lordelo do Ouro, Portugal
Rating: 9.2

Portugal

Lisbon

Porto

Lordelo do Ouro

We stayed here for 3 nights for vacation, below are our experience and reviews.

Cons:
	1.	Complimentary Water (only 2 during entire stay):
	•	Complimentary water is only provided on the first day, but this was not communicated at check-in.
	•	The vending machine water is overpriced (4.5x supermarket price).
	•	Clear instructions at check-in would allow guests to plan ahead and buy water elsewhere.

	2.	Reception Service:
	•	No guidance on how to call the front desk from the room,resulted in us going down to reception for assistance.
	•	Unprofessional receptionist behavior:
	•	A receptionist prioritized personal conversations with other guests over assisting me, even after noticing I needed help.
	•	My query took less than a minute but was delayed unnecessarily, leaving me frustrated and disappointed.

	3.	Housekeeping Issue:
	•	Despite placing a “Do Not Disturb” sign on the door, housekeeping knocked repeatedly and did not respond when asked who was there.
	•	The door lacked a peephole, which raised safety concerns as we couldn’t verify who was outside.

	4.	Taxi Drop-off:
	•	The hotel’s entrance is on a ramp near a traffic light, making it difficult for taxi to stop directly in front of the door.
	•	Guests with heavy luggage may find it inconvenient as taxis often park farther away. 


Some Pros:
	•	Excellent location near a park with a charming Christmas market.
	•	Safe area with plenty of nearby restaurants and supermarkets, making it very convenient.
	•	Decent-sized rooms with ample space and a large desk for working.
	•	Good breakfast options.

Situated at the top of the main Avenue in Lisbon, with plenty of options of public transport and the hop on hop off buses too. 
Friendly staff. Clean hotel. 
Breakfast buffet was plentiful & included gluten free & dairy free options if you asked for them. 
My only negative point was the loud noise throughout the night. I assume it was an external fan for the air con system or similar. 
My husband slept through but unfortunately it kept me awake for the duration of the stay.

Ms. Vega Lucia is one of the best hotels receptions I’ve ever met. She made my stay very comfortable. She provided me with a lot of information about Lisbon and gave me some tips and recommendations on where to go and what to do. She is very bright and beautiful young lady. I wish her all the best.

The hotel is newly renovated, has a parking lot, and the service is warm and thoughtful. It is next to the square and park subway station, and it is convenient for eating. It should be noted that the garage entrance is on the other side of the road, which is very difficult to find and requires a separate navigation. The garage is small and safe, and you need good driving skills to get in.

The breakfast buffet is ok. Good variety. The location is convenient and located near bus stop. They didn't allow us early check in.

It was an overall great stay. The room was very clean and had enough space for two people, though there was just a slight lack of drawers for clothes. The beds were very comfortable, the bathroom was clean and spacious, and the climate control system was excellent. Breakfast was enjoyable, featuring a buffet with various foods suitable for Europeans, more than enough to energize us before exploring. I missed having a gym or a space to exercise, but since we were exhausted at the end of each day, it wasn't a big issue. 
Lastly, the location and transportation options were also convenient, with bus and metro lines just a 12-minute walk away. This hotel nearly reaches a 4-star rating—100% recommended for visiting Porto in 2-3 days.

The hotel is not so close to the center, around 30 moon walk, but the bus stop is just a minute away so it's quite convenient to get there. 
The hotel is new and has a nice design.

A very good hotel. The room is large and comfortable. A large bottle of distilled water is placed on the table every day. Slippers and laundry bags are provided (many hotels no longer have this). The bathroom is tidy and has shower caps, cotton swabs, and other items such as toothbrushes and toothpaste. You can get a razor and sewing kit if you need it. Everything is very considerate, but the two rooms are on the first floor. Open the curtain and you will see the corner of the platform. You can't see the outside street at all. The breakfast food is average, but it does not mean it is bad. I like it. Aspects: There is a beautiful expresso coffee machine, white wine is also served for breakfast, mini Portuguese tarts, fresh fruits, etc. The restaurant staff are friendly and polite.
There is a large shopping mall and supermarket in the basement next to the hotel. A little further away there is a very large and new Foodcourt called Mercado Bom, which has all kinds of food. We also had seafood platter and paella there for dinner two nights, it was cheap and delicious!
There is also a live show on Tuesday night, and the atmosphere is very lively!

HF Hotels

Columbus

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