Days Inn by Wyndham Hershey

Upon check-in the staff couldn't find my reservation, which I booked directly through the website 6 months in advance and had confirmation emails, credit card charge, etc. Eventually the staff member looked up my name manually and found my reservation, only to inform me that someone had already been checked in under my name and that the hotel was 100% booked for the evening with no vacancies. This is the first hotel I've ever been to that doesn't ask for ID, or at the very least ask you to present the credit card you paid with! After about 20 minutes she finally assigned us a room, informing us that they allowed another guest to be checked in unde my name , their last name was Crane, mine is Cain and the first names are completely different, and the room type was different. She even showed me a copy of the check-in paper, which the guest also received a copy of where the Crane guest signed her name at the bottom of the paper that had my name, address, and credit card information on.. a huge risky mistake by the Days Inn, now I have to monitor myelf for id theft and credit theft. The floors of the room we were reassigned to , room 407, were dirty, the bathroom shower and toilet were dirty, the shampoo, conditioner, and body wash containers were not filled, and the mini fridge did not work. Overall, a horrible experience, thankful we were only there for one night.

We had a lovely time at this hotel. The location is perfectly central and close to Hershey Theatre, Chocolate World & the theme park. But the best part was the people. I want to give special thanks to Donna in the breakfast area and Cindy at the front desk. They worked so hard to make sure everything was perfect for us. Thank you Donna & Cindy! The waffles are also great.

Employees steal your belongings. Management gives you the run. Even though multiple employees admit that a fellow employee stole one of our belongings. The manager will not get back to us and ignores all phone calls. It makes you wonder what other shady stuff they are doing at this hotel. Do not stay here.

We had a pleasant stay with the kids and family. The room and towels were clean, comfortable, and well-maintained.

Well me and my mother stayed here before but this time the floors were so damn dirty that it left the bottom of my mom's feet and My socks black with dirt but I mean other then the floors the room was really nice and clean and the staff was also very nice and friendly so yea besides the floors being extremely dirty the rest of the stay was nice

We stayed at this hotel with my son and his girlfriend on a quick trip to Hershey Park. The hotel was clean and the room was adequate. We liked the location, as it was only a few minutes' drive to the park and within walking distance of many different restaurants. We would stay here again when we are in the area.

Pros: The hotel was close to Hershey Park and Chocolate Museum. Lots of restaurants within walking distance. The front end staff and breakfast staff were helpful and friendly. The free breakfast was adequate and had a decent amount of options. We took advantage of the extra outdoor seating for a quieter atmosphere. Room was quiet (4th floor, mid week, low season) and beds were comfortable. Cons: The water pressure was ridiculous. Took forever for our family of 4 to shower because we couldn't rinse our hair properly no matter what setting. The cleaning staff is either inept or don't care. The elevators had the same hand print and dirt marks on the doors the whole 5 days and the floor was never clean. Our room had crumbs on the floor around the bed area on arrival. I chalked it up to an oversight. They have a policy that they only change sheets and towels every 3 days unless you request otherwise. The sheets I can understand but the towels was not reasonable. 1st day they replaced our 4 towels with only 1 towel and we had to go to the desk at night to get more. 2nd day we left a note requesting them to replace the towels. They gave us 4 towels but left our used ones that were neatly piled for them. 3rd day, they did not change the sheets and crumbs and dirt were still on the floor. As we were leaving the next day, I chose not to bother complaining. Our final morning we were awoken by the alarm in the room at 5:47am that we did not set on a day I needed to drive 6 hours. Left us feeling that we couldn't trust the cleaning staff. I wanted to give this hotel a higher recommendation because overall it was a nice stay and the front and breakfast staff were so nice and competent. But the lack of cleaning and poor water pressure were the deal breakers from us ever returning or recommending.

we had a one night stay because we were going to Hershey park. It was super clean and staff was friendly.

The hotel was clean and conveniently located. The staff was friendly. This hotel is not worth $500 a night, which is the price they charge when a concert is in town. The regular price of $200 is worth it. The concert was cancelled the same day and the hotel gave no consideration to the customer.