Marriott Vacation Club at Los Sueños

Guests appreciate the clean, spacious rooms, friendly staff, and convenient amenities. However, some mention the need for better noise insulation in the rooms.

Dinner at the Terrace or 8o restaurant of the Marriott tonight was a frustrating experience. The service was not up to standard and took half hour to bring the two drinks and another hour for two rows of sushi….very chaotic, disorganized and inefficient considering the prices and the name ! Another half hour at reception to pay the valet ticket. The young man couldn’t figure out change for c10000 minus c3000 ticket …..incredulous , had to go over to his female colleague to confer!! My partner an elder gentleman just stood there patiently in disbelief . The hotel seemed to have a lot of visitors and definitely needs more efficient staff.

Having visited over 15+ Marriott vacation clubs as an owner and being a lifetime Titanium, I recommend skipping this one. We just spent 8 nights here and this vacation is a poor afterthought to the main resort hotel. Cons: The pool is extremely boring and cold with numerous broken lounge chairs and 0 bathrooms for the vacation club pool. There’s a food-truck parked 150 feet from the pool which just feels cheap in every way. Every night we smelled ****, cigars and/or cigarette smoke during our family’s spring break vacation. All of the staff are at the main hotel and, other than the maids, this place is 100% absent any oversight. Check in is at the main resort and numerous people complained about how unfriendly the front desk staff was. There’s no welcoming sign to the Vacation Club from the parking lot. The kitchen is lacking an oven and there’s no bbq grills if you wanted to cook up a local fish. All of the little extras you expect from a standard MVC are just missing. Lastly, I cannot understand why Marriott decided to build here as this is quite literally the worst beach in all of Costa Rica; the sand looks like dark brown mud and topsoil. Pros: Other than the missing oven, the rooms are nicely appointed. The pool staff at the main resort are amazing. There seems to be a daily treat whether it be ice cream, small appetizers or even a cupcake decorating contest at the main resort pool. The Eco-Tour was a lot of fun and the adjacent golf was gorgeous.