Fairfield Inn & Suites Herndon Reston

Facilities are simple and clean. Breakfast is above average.

Great hotel with good night sleep , breakfast is great , people are so nice

Needed a decent hotel on short notice for one night on business travel. Of the options nearby, the Fairfield seemed like the most reasonable choice and would seamlessly work with the travel budget. The front desk staff were terrific when I checked in and I immensely appreciated the upgrade to a suite. I also really liked having the grocery store next door, since I just wanted to grab something quick to eat and get to bed after a 5 hour drive in and having to deliver a big presentation the following morning. The only thing that wasn't perfect is that my suite was kind of tucked behind the elevator and, occasionally, I could hear the elevator--though initially I thought it was just the A/C unit running so it really wasn't a huge distraction. Complementary breakfast was nice and, frankly, on par with what I've paid $20 for at a Sheraton. I would definitely stay here again when I need to come back to the area (and I inevitably will be back).

I usually don’t go straight to writing public reviews, especially when issues arise during a hotel stay. That’s why I emailed the manager of this Fairfield Inn (Herndon, VA) directly after my stay from June 12–15, hoping to give them the chance to address my concerns privately. Unfortunately, I never received a reply. During our stay, my partner and I experienced multiple issues that fell far below the Marriott Bonvoy standard we’ve come to expect. We were given the wrong room key at check-in, found a cockroach in the room, and had an A/C unit that couldn’t cool the room below 71–72°F despite being set to 66°F. We also had two separate instances where no one was available at the front desk for over 10 minutes when trying to purchase simple snacks or water. On our final night, the fire alarm went off at 12:40 AM and continued for over 30 minutes without any real emergency; completely disrupting our sleep. Although the housekeeping team was friendly and the front desk staff we did speak to were polite, service was inconsistent. We asked for towels twice and never received them. We were offered a different room due to the broken A/C and cockroach, but it didn’t make sense to move everything for just one night. What’s most disappointing is that I took the time to thoughtfully email the manager to give them a chance to make it right, and was met with silence. I hope this review encourages better responsiveness and attention to guest experience going forward. Marriott Bonvoy Member